Job Description
At arenaflex, we're committed to revolutionizing the healthcare industry by empowering healthcare organizations to deliver better patient care and maximize industry savings. As a key player in the healthcare business and data automation company, we're seeking an exceptional Customer Development Manager III to join our team. This is an exciting opportunity to develop and manage strategic customer relationships, drive revenue growth, and contribute to the success of our organization. **About arenaflex** arenaflex is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes. We bring together healthcare providers and manufacturers and distributors in North America and Europe, who rely on our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. Our passion and vision for a more operationally efficient healthcare supply chain help organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. **Job Summary** As a Customer Development Manager III, you will be responsible for developing and executing strategic account plans to drive revenue growth, profitability, and revenue retention goals for our large ePay customer relationships. You will work closely with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention. This is a challenging and rewarding role that requires a unique blend of business acumen, technical skills, and exceptional communication and relationship-building abilities. **Key Responsibilities** * Develop and execute strategic and tactical account plans for large accounts in alignment with established payment portfolio and business strategies to increase customers' product utilization, implement best practices for the procure to payment cycle, and achieve portfolio growth and revenue retention targets * Proactively utilize customer and ePay information to develop and execute customer payment strategies * Collaborate with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention * Support onboarding efforts for new suppliers in the network * Act as the voice of the customer providing feedback for continuous improvement within the ePay organization * Assess portfolio risk and ensure referenceable customers within assigned base * Support ePay sales and operational teams as necessary **Key Duties** * Facilitate and manage required customer touchpoints and business reviews including open issues, scorecards, key performance indicators (KPIs), and benchmarking * Obtain and utilize provider or supplier spend information to develop and execute payment strategies * Ensure and communicate performance to contract compliance, which may include performing monthly or quarterly analysis for spend volumes * Prepare business review reporting and metrics and present to customers, document action items, maintain meeting minutes, and complete action items * Monitor and maintain KPIs specific for customer account management model, work with customers to address and resolve outlier issues * Serve as the escalation point for customer issues * Identify customer training needs or gaps and provide appropriate resources * Other duties as assigned **Key Competencies** * Excellent written and verbal communication skills * Self-motivated with solid work ethic * Ability to develop and maintain business relationships * Analytical, detail-oriented with demonstrated project management skills * Ability to work in a fast-paced, evolving environment while managing multiple priorities * Ability and willingness to travel up to 20% * Ability to work remotely/from a home office * Demonstrated financial acumen in finance and accounting principles * Proficient in Microsoft Office with intermediate skills in Excel **Required Education, Certifications, and Experience** * Minimum 3-5+ years of experience in a Customer Success Manager or similar Account Development role, including: + Direct engagement with middle management to senior level decision-makers in large healthcare organizations + Revenue growth and retention responsibility of $3M or more * Bachelor's degree in finance or comparable business degree and/or commensurate experience * We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective of thought to our team. arenaflex encourages all eligible candidates to apply and is dedicated to providing equal opportunities for qualified applicants. **Preferred Qualifications** * Experience working directly or indirectly in healthcare finance or payments/financial services industry * Experience using Salesforce.com **Compensation and Benefits** * Estimated salary range: $78,000 - $104,000 plus commission * The base salary range represents the anticipated low and high end of arenaflex's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of arenaflex's total compensation package for employees. Other rewards and benefits include: + Health, vision, and dental insurance + Accident and life insurance + 401k matching + Paid-time off + Education reimbursement + And many more! **Why Join arenaflex?** * arenaflex is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community * We bring together healthcare providers and manufacturers and distributors in North America and Europe, who rely on our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services * Our passion and vision for a more operationally efficient healthcare supply chain help organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively * We are committed to building a team that represents a variety of experiences, perspectives, and skills * arenaflex is a privately owned company with over 1000 employees worldwide, operating in the United States, Canada, and Europe **How to Apply** If you're a motivated and results-driven professional with a passion for customer development and account growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job