Job Description
At arenaflex, we're on a mission to revolutionize the way businesses interact with cutting-edge technology. As a seasoned Customer Engineer, you'll play a pivotal role in delivering exceptional support to our clients, empowering them to harness the full potential of Microsoft 365 (M365), Copilot, and SharePoint. If you're a bi-lingual expert with a passion for problem-solving and a knack for technical wizardry, we want to hear from you. **About arenaflex** arenaflex is a dynamic and innovative company that's redefining the boundaries of customer experience. Our team of experts is dedicated to providing top-notch support, guidance, and solutions to businesses of all sizes. With a strong focus on collaboration, creativity, and continuous learning, we're committed to helping our clients thrive in an ever-evolving digital landscape. **Job Summary** As a Customer Engineer at arenaflex, you'll be responsible for delivering exceptional support to our clients, leveraging your expertise in M365, Copilot, and SharePoint to resolve complex technical issues and drive business growth. You'll work closely with our clients to understand their unique needs, develop tailored solutions, and provide ongoing support to ensure seamless adoption and utilization of our solutions. **Key Responsibilities** * M365 and SharePoint Administration: + Administer and govern SharePoint Online environments to ensure optimal performance and security. + Implement and manage M365 Copilot and OneDrive for Business to drive productivity and collaboration. + Develop and maintain SharePoint sites and related applications to meet client needs. * Technical Expertise: + Handle critical customer issues and work effectively in challenging situations to deliver timely resolutions. + Utilize technical skills for troubleshooting Office applications, particularly Outlook, to ensure seamless user experience. * Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update to ensure smooth rollout and adoption. * Office Product Management: + Manage licensing and activation for perpetual and subscription versions of Office applications. + Maintain software within fixed and modern lifecycle policies to ensure optimal performance and security. + Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac to meet client requirements. * Migration and Upgrades: + Lead migration projects from on-premises to cloud-based solutions to drive business growth and efficiency. + Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. + Facilitate changes from MSI-based to C2R-based installations to ensure seamless adoption. **Requirements** * Minimum of 10+ years of total experience in IT, with a strong focus on customer support and technical expertise. * 5+ years of experience with Office 2016/M365 Apps, with a deep understanding of their capabilities and limitations. * Proficiency in M365 Apps Admin Center capabilities to ensure seamless administration and management. * Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook) to provide expert support and guidance. * Basic knowledge of local and cloud group policies to ensure optimal security and compliance. * Experience with environment-specific scenarios involving third-party applications and add-ins to drive business growth and efficiency. **Essential Qualifications** * Strong technical expertise in M365, Copilot, and SharePoint, with a focus on customer support and problem-solving. * Excellent communication and interpersonal skills to build strong relationships with clients and colleagues. * Ability to work effectively in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong analytical and problem-solving skills to resolve complex technical issues and drive business growth. **Preferred Qualifications** * Experience with SCCM/MECM/Intune/Cloud Update to support M365 Apps deployment. * Knowledge of Office LTSC and M365 Apps on Windows and Mac to ensure seamless deployment and configuration. * Experience with migration and upgrades from on-premises to cloud-based solutions to drive business growth and efficiency. * Certification in M365, Copilot, or SharePoint to demonstrate expertise and commitment to ongoing learning. **Skills and Competencies** * Strong technical expertise in M365, Copilot, and SharePoint. * Excellent communication and interpersonal skills. * Ability to work effectively in a fast-paced, dynamic environment. * Strong analytical and problem-solving skills. * Proficiency in M365 Apps Admin Center capabilities. * Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook). * Basic knowledge of local and cloud group policies. * Experience with environment-specific scenarios involving third-party applications and add-ins. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and expertise. As a Customer Engineer, you'll have access to: * Ongoing training and development programs to enhance your technical expertise and knowledge of M365, Copilot, and SharePoint. * Opportunities for career advancement and professional growth within our dynamic and innovative company. * Collaborative and supportive work environment that encourages creativity, innovation, and continuous learning. * Flexible work arrangements and remote work options to ensure work-life balance and flexibility. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team of experts is dedicated to providing top-notch support, guidance, and solutions to businesses of all sizes. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our employees can thrive and grow. **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy a comprehensive compensation package that includes: * Competitive salary and benefits. * Comprehensive medical, dental, and vision insurance. * Employee assistance program to support your mental and physical well-being. * 401(k) retirement plan to ensure your financial security. * Paid time off and holidays to ensure work-life balance. * Paid learning days to support your ongoing development and growth. **Conclusion** If you're a seasoned Customer Engineer with a passion for problem-solving and a knack for technical wizardry, we want to hear from you. Join our dynamic and innovative team at arenaflex and embark on a journey of growth, learning, and success. Apply now to become a part of our exceptional team and help us revolutionize the way businesses interact with cutting-edge technology. Apply for this job