Job Description
- *Join arenaflex, a global technology and services leader, as we power the world's best brands with intelligent transformation solutions.** At arenaflex, we're passionate about delivering exceptional customer experiences that drive business outcomes. As a Customer Engineer on our Microsoft Fabric and Power BI team, you'll play a critical role in ensuring our clients' IT environments are optimized, healthy, and future-proof. With a focus on consultative technical leadership, you'll provide expert guidance on best practices, risk assessments, migrations, and remote and dedicated support services to our Enterprise customers. **About arenaflex** arenaflex is the intelligent transformation partner that powers a world that works. We're a global technology and services leader that combines human-centered design, powerful data, and strong technology to accelerate transformation at scale. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional, and we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. **The Concentrix Technical Products and Services team** Our team is the driving force behind arenaflex's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. You'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. **Responsibilities** As a Customer Engineer on our Microsoft Fabric and Power BI team, your key responsibilities will include: * **Technical Support**: Provide expert troubleshooting and support for Microsoft Fabric and Power BI to resolve customer issues efficiently. * **Diagnostics and Analysis**: Utilize diagnostic tools to analyze and identify the root cause of technical problems, ensuring a quick resolution. * **Customer Communication**: Maintain clear and professional communication with clients to understand their challenges and provide effective solutions. * **Best Practices**: Advise clients on best practices for implementing and using Microsoft Fabric and Power BI to achieve optimal performance and business outcomes. * **Collaboration**: Work closely with other technical teams to escalate and resolve complex issues that require cross-functional expertise. * **Documentation**: Create and maintain detailed documentation of client interactions, solutions provided, and common troubleshooting techniques. **Qualifications** To succeed in this role, you'll need: * **Proven experience** with Microsoft Fabric and Power BI, including troubleshooting and optimization. * **Strong analytical and problem-solving skills** to identify and resolve complex technical issues. * **Excellent communication and customer service skills** to maintain clear and professional communication with clients. * **Ability to work independently** and manage multiple priorities effectively. * **Experience in a customer-facing role** is preferred. * **Bachelor’s degree** in computer science, Information Technology, or related field, or equivalent work experience. **What we offer** As a valued member of our team, you'll enjoy: * **Competitive base salary range** of $92,250 - $120,000, plus incentives that align with individual and company performance. * **Benefits package** including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. * **Opportunities for career growth and development**, with access to training and professional development programs. * **Collaborative and dynamic work environment**, with a focus on innovation and customer satisfaction. **How to apply** If you're passionate about delivering exceptional customer experiences and want to join a global technology and services leader, apply now to become a Customer Engineer on our Microsoft Fabric and Power BI team. Don't miss this opportunity to shape the future of customer experience and join arenaflex's journey towards greater opportunities and brighter futures. **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. **Language Requirements** English **Time Type** Full time **Physical & Mental Requirements** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Location** USA, TX, Work-at-Home **Deadline to Apply** 08/04/2025 **Apply Now** Apply for this job