Job Description
At arenaflex, we're revolutionizing the way businesses buy and manage software, services, and tools. Our cutting-edge procurement platform provides a simple, consumer-grade user experience, making it easier for companies to navigate the complex world of procurement. With a valuation of $2.2 billion and $370 million in funding from top investors, we're on a mission to drive incredible value for our customers and transform the industry. As a Senior Customer Marketing Manager at arenaflex, you'll play a critical role in telling the stories of our customers and showcasing the impact of our platform. You'll lead the development of compelling customer stories, videos, and ROI case studies that demonstrate the value of arenaflex. You'll work cross-functionally to embed customer proof across the funnel, own our reference and referral engines, and make our customers the face of our brand. **About arenaflex** arenaflex is a world-class team of innovators, entrepreneurs, and industry experts who are passionate about transforming procurement. Our team comes from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. We're committed to developing cutting-edge technology, expanding into new global markets, and driving incredible value for our customers. **Your Role** As a Senior Customer Marketing Manager, you'll be responsible for leading the customer marketing strategy and execution at arenaflex. You'll work closely with our Corporate Marketing team, Sales, Customer Success, Creative, and Marketing teams to develop and implement customer marketing programs that drive brand impact and revenue. **Key Responsibilities** * Create compelling customer stories, videos, and ROI case studies that demonstrate the impact of arenaflex * Own the customer speaker program across events and channels, including Zip Forward, Executive Summits, webinars, trade shows, and partner events * Build and maintain a central database of customer advocates, stories, and speaker assets * Build and manage a robust customer reference program in partnership with Sales and Customer Success * Launch and lead arenaflex's first-ever customer referral program * Identify and secure top customers to feature in major product launches and integrated marketing campaigns * Partner with Content, Performance, and Lifecycle Marketing to showcase customer proof across the buyer journey * Collaborate with Brand and Creative teams to feature customers prominently in design, advertising, and OOH * Work with the Community team to support the Customer Advisory Board and broader community programs **What You Bring** * 5-8+ years of experience in customer marketing, advocacy, or related B2B SaaS marketing roles * Proven success developing and scaling customer programs that drive both brand impact and revenue * Experience managing customer speaker programs across events and channels * Strong storytelling skills with a focus on business outcomes and ROI * Cross-functional collaboration skills across Sales, Customer Success, Creative, and Marketing teams * A builder mindset with the ability to drive strategy and execute with precision * Deep understanding of the customer journey and how advocacy fuels growth * Ability to thrive in a fast-paced, high-growth environment **Perks & Benefits** At arenaflex, we're committed to providing our employees with everything they need to do their best work. Some of the perks and benefits we offer include: * Start-up equity * Full health, vision, and dental coverage * Catered lunches and dinners for SF employees * Commuter benefit * Team building events and happy hours * Flexible PTO * Apple equipment plus home office budget * 401k plan **Why Join arenaflex?** We're looking to hire Zipsters who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. **Salary Range** The salary range for this role is $145,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. **How to Apply** If you're passionate about customer marketing and want to join a team of innovators who are transforming the procurement industry, we encourage you to apply to this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job