Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our patrons' expectations. As a Customer Service Agent - Sports, you'll be the face and voice of our digital sportsbook operations, providing top-tier support to our players and guests across the country. If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you!
- *About careerzynith**
careerzynith is a leading provider of innovative sports wagering and online casino games, with a commitment to delivering exceptional experiences for our patrons. Our team is dedicated to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. As a Customer Service Agent - Sports, you'll be part of a dynamic team that's passionate about sports and customer service.
- *About the Role**
We're seeking outgoing and driven Customer Service Agents who have a desire to build strong relationships and deliver exceptional experiences for our patrons. As a Customer Service Agent - Sports, you'll be responsible for:
- Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
- Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answering player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
- Following various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
- Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Delivering exceptional performance results in customer satisfaction and contact handle times.
- Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Maintaining a strong track record for punctuality and attendance.
- Performing other duties as assigned.
- *About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
- *What We Offer**
- Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- *Work Environment and Company Culture**
As a Customer Service Agent - Sports, you'll be working in a hybrid environment, with the flexibility to work from home 4 out of 5 days per week. Our office is located in Cherry Hill, New Jersey, and we're committed to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. Our team is passionate about sports and customer service, and we're looking for like-minded individuals to join our dynamic team.
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our team members grow and develop their skills. As a Customer Service Agent - Sports, you'll have the opportunity to:
- Develop your skills in customer service, problem-solving, and communication.
- Learn about our mobile apps and platforms, and how to provide exceptional support to our players and guests.
- Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Participate in education and conference reimbursements to help you grow and develop your skills.
- *Compensation, Perks, and Benefits**
As a Customer Service Agent - Sports, you'll receive a competitive compensation package, including:
- $20.50/hour, with a shift differential of $1.00/hour for working our overnight shift.
- Comprehensive Benefits package, including medical, dental, and vision insurance.
- Fun, relaxed work environment, with opportunities to participate in education and conference reimbursements.
- *How to Apply**
If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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