Job Description
Are you ready to embark on a journey of growth, learning, and adventure? Join the arenaflex family, and you'll explore the vast possibilities of the airline industry, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with agility and poise, acquiring new skills and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to take off! Why you'll love this role As a Customer Service Representative at arenaflex, you'll connect with clients in a considerate, effective, friendly, and professional manner.
You'll be the face of our airline, providing exceptional service and ensuring that our customers have a seamless and enjoyable experience. What you'll do Here are the key responsibilities of the role: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), amend oversold seat tasks, and issue updates * Issue vouchers and coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refueling and reactivation * Perform traveler loading, including ticket lift as well as ticket lift/check * Operate gate readers/scanners and related tasks to include pre-boarding, observing/checking carry-on items and departure gate models * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Conduct domestic/international flight reports * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain schedule of flight boarding process * Perform customer service hands-on training * Process and complete credit card baggage transfers at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any mandatory overtime requirements.
* Answer and assist during security or potential crisis situations * Provide gate information to travelers * Provide quality customer service in a professional manner and according to arenaflex's standards. * Adhere to company policies, procedures, and execution guidelines. * Follow through with task-related stages of preparation * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks including during customer interactions * Wear uniforms as required by company policy * Reasonable accommodations may be made for qualified individuals with disabilities.
* Depending on your airport size, you may also perform the following: * Conduct Traveler Activity Control capabilities including air to ground communication along with Peak capabilities * Assist international travelers through customs/migration, including baggage reverify * Conduct tickets, international flight reports, and customs/migration forms All you'll need for success * Minimum
Qualifications: + Education: High school diploma or GED or equivalent + Bilingual language skills required in certain areas + Valid driver's license as required by local authorities + Must meet FAA background investigations to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Must be able to obtain suitable airport authority or US Customs security badges, if relevant + Completion of a pre-employment drug screen, comprehensive background check, and fingerprinting to meet company and security requirements + Must be eligible to work in the U.S.
* Preferred
Qualifications: + Education: Bachelor's degree or higher + Working knowledge of Sabre or other Passenger Service Systems + Prior face-to-face customer service experience + Working in a fast-paced environment What you'll get * Take advantage of everything arenaflex has to offer: + Travel
Benefits: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network. + Medical
Benefits: From the start, you'll have access to your health, dental, prescription, and vision benefits to help you stay well.
And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. + Health Programs: We want you to be your best self – that's why our health programs give you the right tools, resources, and support you need. + 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional
Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Be yourself at arenaflex From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey?
Come and be yourself at arenaflex. Interview Tips * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals?
Required Documents * Required Documents for
This Recruitment:
The candidate should have this document before applying online. Candidates are suggested to read the official notification before applying. * Document – Qualifications certificate with mark sheets * Passport size photographs * Signature * All eligible candidates can as mentioned below * Read the official notification carefully from the official website. * Read the notification carefully before applying. * Fill out the application form (the link is given below) * Attach the required document and passport size photo with signature.
* Then submit. Done.
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