Job Description
- *Join careerzynith, a leading global airline, and become a vital part of our dynamic team as a Remote Customer Service Representative.**
Are you ready to embark on a thrilling journey, explore new horizons, and grow professionally? Look no further! careerzynith is seeking an experienced and skilled Full Stack Customer Service Representative to join our team. As a member of our Payments and Digital Operations group, you will play a crucial role in ensuring seamless customer experiences, efficient operations, and exceptional service delivery.
- *Why you'll love this role**
This position is an exciting opportunity to work in a fast-paced environment, handling a wide range of tasks related to check processing, item handling, direct payments, and asset transfers. You will be responsible for:
- Completing data entry and adjustment tasks
- Coordinating returns with customers, external merchants, the Central Bank, and other institutions
- Assisting other departments with fraud detection, part requests, and related accounting record adjustments
- Working part cases/exercises assigned
- Following and maintaining procedures to ensure strict compliance with NACHA rules and guidelines and Government Banking regulations
- Processing advance payments, multi-record and part deposits, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
- Auditing, analyzing, and supporting Remote Store, Mobile, ATM, and other image-enabled items
- Logging, researching, and making necessary GL, account changes, and returns
- Processing Stop Pays and Check Grouping
- Completing daily reconciliations and branch closing
- Acquiring data from customers for the efficient and precise handling of domestic and international asset transfer requests
- Researching and checking incoming and active funds transfer data
- Communicating with vendors to handle funds transfers
- Understanding and being aware of active and incoming funds transfer regulations
- Storing check returns, researching part returned checks, processing part checks, confirming customers for friendly funds transfers, and Central Bank confirming and delivering funds transfers
- Completing daily handling of work processes related to late returns, source of receipts, foreign collections, and legal charges
- *What you'll require for success**
- Bachelor's degree in a relevant field
- Previous customer service or banking experience
- Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
- Ability to work extended hours to meet business needs
- Excellent customer service skills
- Ability to work in a fast-paced environment, handle multiple tasks, and work as a vital part of a team
- Ability to perform numerical computations and analyze data
- Ability to successfully focus on work and comply with time constraints under high volume pressure
- Ability to educate and perform any job assigned within the department
- Ability to connect professionally with all colleagues and customers
- Ability to work autonomously and with minimal supervision
- Ability to self-motivate and develop areas of strength and expertise
- Ability to focus on work and fulfill time constraints successfully
- Ability to maintain good performance and participation
- *What you'll get**
Join careerzynith and enjoy a comprehensive benefits package, including:
- Medical, dental, vision, and prescription benefits from day one
- Virtual doctor visits and flexible spending accounts
- 401(k) program with employer contributions after one year
- Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
- *Our culture**
At careerzynith, we value diversity, inclusion, and employee well-being. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential, and creating a comprehensive workplace to address and exceed the challenges of our diverse world.
- *Are you ready to feel a sense of pride and fulfillment as you contribute to the world's largest airline? Join careerzynith today and let's build the future together!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's start this exciting journey together!
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