Job Description
Join arenaflex, a leading digital analytics platform, as we continue to revolutionize the way companies understand and drive their products forward. As a Senior Customer Success Architect, you will play a critical role in delivering innovative and creative solutions to our customers, providing guidance on data management and consultative support on customer taxonomy and tech stack. If you're a solution- and execution-oriented individual with a dedication for getting things done, we want to hear from you. **About arenaflex** arenaflex is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2's Spring 2025 Report. Our customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike's, rely on us to gain self-service visibility into the entire customer journey. We guide companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. **Our Commitment to Diversity, Equity, and Inclusion (DEI)** arenaflex believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. **The Ideal Location** The candidate MUST be located in the CST or MST as this position will be aligned with our central accounts. The ideal cities include, but are not limited to, the following: * Chicago, IL * Denver, CO * Indianapolis, IN * St Louis, MO * Austin, TX * Dallas, TX * Houston, TX * Remote - Central **About the Role & Team** Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". **Key Responsibilities:** * Serve as a trusted technical advisor for our customers * Possess a mastery of arenaflex products in order to provide strategic consultation in taxonomy design, instrumentation and data governance * Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate arenaflex into additional data flows and business processes, thereby making arenaflex an integral business partner * Gather, organize, and report trends and customer insights to optimize business processes, documentation and services * Collaborate cross-functionally with teams like arenaflex's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers **Essential Qualifications:** * At least 5 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts * Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs) **Preferred Qualifications:** * Prior experience working with SaaS solutions in the following domains: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners * Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies * Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company **Work Environment and Company Culture:** arenaflex is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. **Benefits and Perks:** * Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans * Flexible time off, paid holidays, and more * Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more * Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support * Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) * Employee Stock Purchase Program (ESPP) **Other Fun Facts about arenaflex:** * We were recognized in the Newsweek Excellence Index 2024 * Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2 * We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™ * We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world * We invest in our people. We offer mentorship programs, management training, and wellness initiatives * We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off * We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL * We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo * Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. **Equal Employment Opportunities:** arenaflex provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. **Compensation:** This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for arenaflex in Colorado. Colorado range: $148,000 - $222,000 total target cash (inclusive of bonus or commission) **By Applying for this Job:** By applying for this job, you acknowledge that arenaflex processes your personal data in accordance with the arenaflex Applicant Privacy Notice. **Staying Safe - Protect Yourself From Recruitment Fraud:** We are aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. arenaflex will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. Apply for this job