Job Description
At arenaflex, we're revolutionizing the way sales teams work with our AI Sales Assistant Platform (ASAP). Our platform automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. With thousands of sales reps hitting quota, hundreds of thousands of hours saved, and hundreds of millions of dollars in pipeline powered, we're proud of the impact we're making. Our customers love us, and we're looking for talented individuals to join our team and help us continue to grow. **About arenaflex** arenaflex is a cutting-edge technology company that's changing the face of sales. Our ASAP platform is designed to help sales teams work more efficiently, effectively, and humanely. With a focus on customer success, we're committed to ensuring that our customers get the most out of our platform and achieve their sales goals. Our team is passionate about innovation, customer satisfaction, and growth, and we're looking for like-minded individuals to join us on this exciting journey. **The Role** As an Experienced Full Stack Customer Success Manager at arenaflex, you'll play a critical role in ensuring our SMB customers get the most out of our platform. You'll be responsible for managing a portfolio of 150 SMB accounts, maximizing the impact and value of arenaflex to users, stakeholders, and their business. This is a hybrid role that requires a unique blend of sales, customer success, and technical skills. **Key Responsibilities** * Manage a portfolio of 150 SMB accounts, maximizing the impact and value of arenaflex to users, stakeholders, and their business. * Onboard new customers, ensuring a seamless integration of arenaflex into their sales processes. * Analyze customer usage metrics to identify arenaflex features that might provide value and proactively lead upsell conversations. * Monitor customer health metrics and develop proactive plans to address areas of concern. * Assist with Technical Support for your customers as needed. * Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. * Serve as the voice of the customer within arenaflex, providing product feedback to ensure SMB customer requirements are successfully met. **Requirements** * 1+ years of SDR experience * 1+ years of customer onboarding and support experience with a B2B SaaS tool * Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical * 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred * Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack * Comfortable with data analytics and experience using data to proactively identify customer challenges * Excellent written and verbal communication skills * Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup * Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment **Preferred Qualifications** * Experience working with arenaflex or similar AI Sales Assistant Platforms * Familiarity with arenaflex's ASAP platform and its features * Experience with data analytics and reporting tools * Strong understanding of sales processes and sales enablement strategies **What We Offer** * Competitive compensation and benefits package * Equity in arenaflex * Generous perks and comprehensive benefits * Opportunity to work with a cutting-edge technology company and be part of a dynamic, fast-paced team * Collaborative and inclusive work environment * Professional development and growth opportunities **Work Environment and Culture** arenaflex is a hybrid company with a San Francisco office and remote teams across the US. We're committed to creating a collaborative and inclusive work environment that encourages innovation, creativity, and growth. Our team is passionate about customer success, sales enablement, and growth, and we're looking for like-minded individuals to join us on this exciting journey. **Equal Employment Opportunity Statement** arenaflex is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team. If you're passionate about customer success, sales enablement, and growth, and you're looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a dynamic, fast-paced company that's changing the face of sales. Apply for this job