Job Description
At careerzynith, we're revolutionizing the way people connect with the world around them. Our innovative satellite constellation, careerzynith Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our careerzynith Starlink Customer Support team, you'll be the face of our brand to our customers, ensuring they have an exceptional experience with our cutting-edge technology.
- *About careerzynith**
careerzynith is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, careerzynith is actively developing the technologies to make this possible. With a focus on innovation, collaboration, and a passion for exploration, we're creating a new era of space travel and communication.
- *Job Summary**
As an Experienced Full Stack Customer Support Associate, you'll be responsible for providing top-notch support to our customers, resolving issues, and ensuring their overall experience with careerzynith Starlink is exceptional. You'll be part of a dynamic team that's passionate about delivering world-class support and driving customer satisfaction.
- *Responsibilities**
- Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
- Work closely with the customer support team to ensure seamless communication and issue resolution
- *Key Qualifications**
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluent in English and Ukrainian
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
- *Preferred Skills and Experience**
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience working in a customer-facing role, preferably in a technical support environment
- *Additional Requirements**
- Must be available to work scheduled shifts, including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
- After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
- *Compensation and Benefits**
- Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- Accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year
- *ITAR Requirements**
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
- *Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer; employment with careerzynith is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
- *How to Apply**
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic team at the forefront of space technology, apply now!
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