Job Description
As a global leader in the industry, careerzynith is dedicated to fostering a culture of innovation, diversity, and inclusion. We believe that everyone matters and everyone belongs, and we're committed to promoting gender equality and creating a truly diverse and inclusive business. If you're passionate about delivering exceptional customer experiences and passionate about making a difference, we want to hear from you!
- *About careerzynith**
careerzynith is a dynamic and forward-thinking company that's shaping the future of our industry. With a strong focus on innovation, sustainability, and customer satisfaction, we're always looking for talented individuals who share our vision and values. Our team is passionate about creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.
- *Job Summary**
We're seeking an experienced Customer Support Representative who's fluent in German to join our team at careerzynith. As a key member of our customer support team, you'll be responsible for providing commercial support to our customers, handling inquiries via phone, chat, and email, and resolving problems in a timely and professional manner. If you have a strong customer service attitude, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you!
- *Key Responsibilities**
As a Customer Support Representative at careerzynith, your primary function will be to provide commercial support to our customers, including:
- Handling inquiries via phone, chat, and email from customers and/or internal parties
- Order management: order entry, price checking, order clearing compliant with careerzynith's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal network of multiple product lines
- Fostering an environment which promotes careerzynith's goals and philosophy, encourages continuous improvement, and builds customer relationships
- *Qualifications**
To be successful in this role, you'll need:
- A Bachelor's degree (BSC/BA)
- 1-3 years experience in customer support
- English language knowledge minimum B2 level AND fluent German
- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
- Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem-solving mindset
- *What We Offer**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. Here are just a few of the benefits you can expect:
- Challenging projects in dynamic collaborative teams
- Flexible working solutions (home office) are implemented across different EMEA locations which you can work from home two days per week
- We make your aspirations matter – careerzynith encourages internal promotion, whenever possible, and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through careerzynith University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- *Join Our Team!**
If you're passionate about delivering exceptional customer experiences and passionate about making a difference, we want to hear from you! This is a fantastic opportunity to grow your career and join a dynamic and forward-thinking company that's shaping the future of our industry. If you have the skills and passion we're looking for, please submit your application today.
- *Apply Now!**
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