Job Description
Are you ready to embark on a thrilling journey where you'll explore a universe of possibilities, both at work and during your downtime? Join the arenaflex family, and you'll venture to the far corners of the world, develop your skills, and become the best version of yourself. As you set out on this new adventure, you'll tackle challenges with flexibility and agility, acquiring new skills and propelling your career while having fun. Go ahead and advance both your personal and professional life and get ready! **Why You'll Love This Role** This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an American Airlines Customer Support Specialist, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by the Advancements framework wide. You'll be the first point of contact for our customers, and your expertise will make all the difference in their experience. **What You'll Do** * Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist. * Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP conditions) and Centralized computer (UNIX/IBM) conditions. * Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Lattice printers, and more. * May interact with internal and external support groups and third-party vendors to identify and address core issues. * Reenact or reproduce client issues to determine working troubles. * Maintain daily attention to outages and issues framework wide. * Escalate episodes to acceleration groups to ensure client resolution. * Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary. * Expedite consultation with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy. * Stay on the job longer than required as needed and when approved. * Maintain confidentiality regarding employee, organization, and client data. * Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices. **Shift Work Required/24x7 IT Inclusion Climate** As an American Airlines Customer Support Specialist, you'll be working in a 24x7 IT inclusion climate, which means you'll be required to work varied shifts, including nights, weekends, and holidays. However, don't worry; we'll make sure you're well-compensated for your hard work and dedication. **All You'll Need for Success** * Least Capabilities: + Training and Earlier Professional training + Specialized degree or equivalent experience + 2+ years Help Desk or customer support experience + 2+ years investigating experience with service desk conditions + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff * Favored Capabilities: + Instruction and Earlier Professional training + Apple certification (Apple Genius) + A+ certification * Abilities, Licenses, and Certifications: + Solid relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills **What You'll Get** Join the arenaflex family, and you'll get access to a wide range of benefits that will make your life easier and more enjoyable. Some of the benefits include: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self, which is why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Accessible upon hire, and business contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today and apply for this exciting role! **Your Future Starts Here** Don't miss out on this exciting opportunity. We're looking forward to hearing from you. Apply now! Apply for this job