Job Description
Are you a customer service and sales superstar looking for a seasonal role that offers flexibility, growth opportunities, and a chance to make a real impact on homeowners' lives? Look no further! arenaflex is seeking an experienced Full Stack Customer Support/Sales Representative to join our dynamic team and help us bring smiles to our customers' faces year-round. **About arenaflex** arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. We're passionate about helping homeowners reclaim their lakeshore and lighting up their holidays with our unique and magical services. With a focus on exceptional customer care, attention to detail, and a commitment to excellence, we're building a team of talented professionals who share our vision and values. **Job Overview** As a Customer Support/Sales Representative, you'll be the voice of arenaflex, handling customer inquiries, providing virtual consultations, and presenting project bids to prospective clients. You'll work closely with our team to ensure seamless communication, efficient project management, and outstanding customer satisfaction. This is a seasonal role with flexible hours, offering the perfect opportunity to work from home, enjoy a work-life balance, and return each season. **Key Responsibilities** * Be the voice of arenaflex – Answer 20-30 calls/emails per day, providing exceptional customer care and support. * Host virtual consultations – Present 2-4, 30-45 minute Zoom consultations per day with prospective clients to discuss services and assess their needs. * Master Excel magic – Analyze pricing formulas and carefully price out each project, ensuring accuracy and efficiency. * Follow up like a pro – Keep in touch with leads through phone, email, and other platforms, nurturing relationships and driving sales. * Upsell & renew – Help customers discover additional services they'll love, increasing customer satisfaction and revenue. * Close deals – Onboard new clients and ensure smooth transitions, maintaining a high level of customer satisfaction. * Stay organized – Track progress and maintain accurate records in our CRM, ensuring seamless communication and project management. **What We're Looking For** * Exceptional English verbal and written communication skills (clear, fluent, and easily understood by customers). * Professional demeanor and appearance suitable for video consultations. * Extreme attention to detail, ensuring accuracy and efficiency in all aspects of the role. * Strong communication skills with the ability to build rapport and provide outstanding customer care. * Ability to work independently with minimal supervision, taking ownership of tasks and projects. * 3+ years of customer service and sales experience is required, preferably related to the landscaping or B2C service industry. * Remote Working: 1 year (Required) **Tech Must-Haves** * Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills. * Desktop (preferably multiple monitors) with a designated, quiet, and professional environment with no interruptions. * Wired USB noise-cancelling headset with an over-the-mouth microphone. * Hi-Speed Internet (preferably with an Ethernet connection. No satellite internet service providers). * Requires a background check that will be paid for by arenaflex. **When You'll Work** * Totally Flexible! We believe in work-life balance. Flexible working hours between 8:00 AM - 7:00 PM CST. Flexible days, including mainly weekdays and sometimes on weekends if desired (to be mutually agreed upon). * June 1 – September 1: 20-30 hours/week * September 1 – December 1: 10-20 hours/week (holiday lighting season) * December 1 – April 1: No scheduled hours (time to hibernate) * April 1 – June 1 (2026): 10-15 hours per week **What's in It for You?** * Hourly Pay + Monthly Commissions + KPI Bonuses= Effective pay of: $25 -$28/hr (based on skills, experience & location) * Work from home * Return each season – Become part of our fun, growing team! **How to Apply** * Apply directly at: * **Important:** Applications submitted through any other method will not be considered. **ON YOUR APPLICATION:** Please answer the 3 questions below. Please enter them into the "Additional Notes" section on the application: * What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)? * Describe your home office setup—include your equipment, internet connection, and any software tools you're confident using. * Give a brief example of how your attention to detail has helped you catch a mistake or improve a process. **Questions?** Please email [[email protected]](mailto:[email protected]) (but please don't reply directly to this posting). * If you're ready to be part of an awesome team that makes homes and holidays brighter, we'd love to hear from you! Apply for this job