Job Description
Join the Team: Full-Time Remote Data Center Operations IT Technician
Are you a skilled IT professional with a passion for data center operations? TEKsystems, a renowned technology services company, is seeking an experienced Data Center Operations IT Technician to join our team on a full-time remote basis. As a key player in our operations, you will be responsible for ensuring the smooth functioning of our data centers, managing incidents, and providing top-notch support. This is an exciting opportunity to work with a leading company, enjoy a competitive salary, and benefit from a comprehensive benefits package.
About TEKsystems
TEKsystems is a trusted partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we empower progressive leaders to drive change.
Job Summary
We are looking for a highly skilled Data Center Operations IT Technician to work remotely on a full-time basis. The successful candidate will have previous experience in helpdesk, desktop support, PC technician, or data center operations. IT certifications are desirable for this role. As a Data Center Operations IT Technician, you will be responsible for managing and maintaining our data centers, ensuring the highest level of uptime and performance.
Key Responsibilities
- Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems
- Escalate incidents to tier II for major incident investigation and notify support teams using Standard Operating Procedure (SOP)
- Monitor server and network system monitoring tools and respond appropriately to alarms
- Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation
- Complete documentation of issues, including how they were uncovered, who they affected, and the steps taken to resolve them
- Monitor security equipment and situations to ensure proper operation and report all issues/irregularities to the proper organizations/persons
- Track and monitor security concerns and complete documentation of issues and resolutions
- Open trouble tickets and assign them to the appropriate support group
- Grant physical access to hosting centers both locally and remotely
- Administer established security policy for physical access to hosting centers
- Execute programs and jobs on mainframe computers using an operator display terminal
- Control production using Automated Scheduling Systems to ensure jobs are completed within required timeframes
- Manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage
- Prepare and submit status reports detailing system operations
- Read, comprehend, and comply with email messages in a timely manner
- Use communications tools to receive and disburse information
- Answer and make phone calls as necessary
- Communicate statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports
- Review the Change Management Forward Schedule of Change and update Requests for Changes (RFCs) as needed
Requirements and Qualifications
Essential Qualifications:
- Previous experience in helpdesk, desktop support, PC technician, or data center operations
- Strong understanding of data center operations, IT support, and enterprise monitoring
- Excellent problem-solving and analytical skills
- Ability to work independently in a remote environment
- Strong communication and interpersonal skills
Preferred Qualifications:
- IT certifications, such as CompTIA certifications
- Experience with data center operations, hosting centers, and IT support
- Familiarity with enterprise monitoring tools and Automated Scheduling Systems
Skills and Competencies
To succeed in this role, you will need:
- Strong technical skills in data center operations, IT support, and enterprise monitoring
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Flexibility and adaptability in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At TEKsystems, we are committed to the growth and development of our team members. As a Data Center Operations IT Technician, you will have access to:
- Comprehensive training and onboarding program
- Ongoing learning and development opportunities
- Career advancement opportunities within the company
- Competitive salary and benefits package
Work Environment and Company Culture
We offer a dynamic and supportive work environment that values:
- Collaboration and teamwork
- Innovation and creativity
- Diversity and inclusion
- Work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive benefits package, including:
- Competitive salary
- Medical, dental, and vision benefits from day one
- Critical illness, accident, and hospital insurance
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance (voluntary life and AD&D for employee and dependents)
- Short and long-term disability
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave (PTO, vacation, or sick leave)
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please send your updated resume and contact information to [email protected]. We look forward to reviewing your application.
Apply Now