Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences and delivering high-quality services to our clients. As a Pharmacy Customer Service Associate, you'll play a vital role in ensuring our customers receive the best possible care and support. If you're passionate about delivering outstanding customer service, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois.
With a rich history and a commitment to innovation, we've grown to become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. Job Summary As a Pharmacy Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, processing transactions, and providing support to our customers and colleagues.
You'll work closely with our pharmacy team to ensure seamless operations, maintain accurate records, and adhere to state and federal regulations. If you're a team player with excellent communication skills, a passion for customer service, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity. Key Responsibilities * Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner * Process transactions, including registering sales, handling returns, and processing voids and exchanges * Maintain accurate records, including patient and medication data, and ensure compliance with state and federal regulations * Work closely with our pharmacy team to ensure seamless operations, including filling prescriptions, processing claims, and maintaining accurate inventory levels * Provide support to colleagues, including training and mentoring, to ensure a positive and productive work environment * Maintain a clean and organized workspace, adhering to arenaflex's high standards for customer service and store appearance * Participate in ongoing training and development programs to enhance skills and knowledge in areas such as customer service, pharmacy operations, and technology Essential Qualifications * Bachelor's degree in a related field (e.g., business, healthcare, or pharmacy) * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management * Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting deadlines * Basic computer skills, including proficiency in bolthires Office and other software applications * Ability to work flexible hours, including nights and weekends, as needed * Valid driver's license and reliable transportation (if required) Preferred Qualifications * Previous experience in a retail or pharmacy environment, with a focus on customer service and sales * Familiarity with pharmacy operations, including prescription filling, claims processing, and inventory management * Basic knowledge of pharmacy software and technology, including electronic health records and prescription management systems * PTCB certification or willingness to obtain certification through arenaflex's training program * Excellent numerical skills, with the ability to accurately count, measure, and weigh prescriptions Benefits and Perks * Competitive hourly rate of $25/hour * Comprehensive benefits package, including health, dental, and vision insurance * Employee assistance program (EAP) for confidential counseling and support services * Paid time off for holidays, vacations, and sick days * Retirement savings plan, including employer matching contributions * Employee discounts on products and services sold in arenaflex stores * Opportunities for professional development and advancement within the company * Flexible scheduling options to meet different employee needs If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!