Job Description
At arenaflex, we're not just a Fortune 50 organization, we're a driving force in America's retail industry. Our Monetary and Retail Administrations (FRS) team is dedicated to delivering exceptional customer service, driving sales, and enhancing the overall experience for our visitors. As a Director Guest Service Center, you'll play a pivotal role in shaping the future of customer service at arenaflex. About arenaflex arenaflex is a renowned brand that has been a household name for decades. Our commitment to innovation, customer satisfaction, and employee engagement has earned us a reputation as one of the most trusted retailers in the country.
With a strong focus on digital transformation, we're constantly pushing the boundaries of what's possible in the retail industry. The Role As a Director Guest Service Center, you'll lead a team of Sr. Managers and Administrators, as well as over 100 colleagues, in providing exceptional customer service to our visitors. Your primary responsibility will be to drive the development of a world-class guest service team that delivers outstanding experiences, while working in a dynamic and fast-paced environment.
You'll create and execute solid operational procedures to drive efficiency and achieve bolthires results. You'll also share service insights and collaborate with key stakeholders across the organization to enhance the visitor experience, reduce trouble spots related to digital orders, website experience, availability, delivery, pricing, and more. This role may involve leading a global team, with responsibilities in various regions, remote specialists, and offshore groups, using organizations with vendor management and support groups.
Key responsibilities are outlined below:
Key Responsibilities and Obligations * Business Operations + Drive an inside group of 6 to 9 Sr. Managers or Administrators and 100+ colleagues in providing exceptional customer service to visitors. + Develop and implement asset systems, organization structure, and staffing models that fit the growth plan and needs of arenaflex. + Oversee visitor service working procedures, including but not limited to, even out one help, chief accelerations, visitor audits, mobile assistance, commercial market, across different help channels, but not limited to, talk, telephone, and email.
+ Assist in the development of yearly bolthires budgets and monthly budget estimates. + Effectively lead efforts to manage costs to budget. * Quality and Performance + Ensure that all service and quality objectives are consistently met through schedules, training phases, and cycle enhancements, while adjusting bolthires rules. + Work with effective and productive use of technology to support service center requirements and growth. + Build strong internal relationships with FRS Training, Communication, Estimating, Labor force management, Innovation activities, and Product groups to enable service center success.
+ Maintain administrative and internal compliance. * Enterprise System + Drive initiatives that advance and drive further visitor connections. + Build solid enterprise associations across Digital, Visitor experience, Enterprise Insights, Store Operations, Advertising, Inventory network, Money, Tech, Dissemination, Vendor groups to formulate effective solutions and procedures to enhance visitor service and experience, business, team, and financial performance. + Collaborate with Worldwide Merchant Tasks (GVO) to lead reevaluated work, identify and drive the worldwide asset system, and solid help execution.
* Team + Model and create a solid group culture moored on arenaflex's mission and culture. + Build and maintain a comprehensive and connected workplace for a high-performing team that thrives with visitor-centricity and development. + Engage, develop, and retain talent through effective talent management practices to be a top-notch visitor service team. Reporting and Working Connections * Reports to the Ranking executive, FRS at TII. * Interacts with FRS and Colleague and Retail Administrations leadership groups.
* Connections are with Sr. Leaders and teams in arenaflex, Money, Tech, Vault, Store Operations, Shipper Association, HR, offshore merchant partners, and other internal/external partners as needed. Essential Qualifications * Four-year certification or higher in any discipline. * 10 to 15 years of complete experience in at least 8 years of leadership experience in driving large teams, managing various cycles, and critical drives in Retail, E-commerce, or Financial Service industries. * Prevalent Communication, customer service, and relationship-building skills.
* Receptiveness to flexible timetables to meet the needs across time zones (24/7/365). * Shown history of creating significant business results and driving groundbreaking drives. * Shown key and decisive reasoning abilities. * Organized in the Customer care/CX industry discipline. * Solid scientific and reporting abilities. * Capacity to motivate and impact large teams and partners. * Exhibited project management abilities. * Receptiveness to work in rotational movements across every minute of every day.
Preferred Qualifications * MBA * Has insight of driving/supporting innovation change projects in service climate. * Experience in worldwide resourcing. If you're a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please apply along with your resume and a cover letter, through our website. Document Required * Required Documents for
This Recruitment:
The candidate should have this Document Before Apply Online.
Candidates Are Suggested To Read the Official Notification Before Applying. * Document – Qualifications certificate with mark sheets. * Passport size Photographs * Signature