Job Description
At arenaflex, we're revolutionizing the way data teams collaborate and drive meaningful progress. As a fast-growing, fully remote company trusted by global leaders, we're creating a category-defining platform for data and AI governance. We're seeking an experienced Full Stack Enterprise Customer Success Manager to join our LATAM market expansion team and help shape the future of data collaboration. **About arenaflex** arenaflex is a world-leading active metadata platform that empowers ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, we're at the forefront of reimagining how humans and data work together. Our mission is to transform data chaos into clarity and seamless collaboration, enabling data teams to create winning data cultures and drive extraordinary outcomes. **Your Mission at arenaflex** As an Enterprise Customer Success Manager, you'll play a critical role in guiding Fortune 500 companies and innovative startups in the LATAM market toward data-driven success. You'll become a trusted advisor, driving measurable ROI and fostering meaningful relationships with industry leaders. Your expertise will shape the future of data governance, and you'll leave a lasting impact on the global data community. **Key Responsibilities** * Lead the metadata charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution. * Partner with industry titans: Become a trusted advisor to arenaflex's customers, including Fortune 500 companies and innovative startups. * Deliver measurable results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management. * Shape the future: Make your voice heard! Influence the evolution of arenaflex's solutions with your insights and expertise. **Your Success at arenaflex** * Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from arenaflex. * Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels. * Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support. * Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management. **What Makes You a Match for arenaflex?** * Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields. * Passionate Advocate: You believe in the power of data collaboration and are committed to customer success. * Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc. * Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI. * Commercial Management: Experience driving renewals and identifying expansion opportunities. * Fluency in Portuguese: Spoken and written is required for this role. **Bonus Experience** * Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks. * API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations. * Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions. * Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA. * CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero. **Why arenaflex for You?** At arenaflex, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining arenaflex means: * Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. * Limitless Opportunities: At arenaflex, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit. * A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary range of $120,000 - $180,000 per year, depending on experience. You'll also enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. As a remote company, we offer flexible work arrangements and a generous budget for professional development. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. If you're ready to do your life's best work and help shape the future of data collaboration, join arenaflex and become part of a mission to empower the humans of data to achieve more, together. Apply for this job