Job Description
At arenaflex, we're revolutionizing the logistics industry with innovative solutions and cutting-edge technology. As a key player in our LTL/Freight division, we're seeking an exceptional Marketing Technology Manager to lead the development and execution of our marketing technology and customer service roadmap. This is a rare opportunity to architect the MarTech foundation for arenaflex, poised to reshape the industry.
- *About arenaflex**
arenaflex is a leading logistics company that provides innovative solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we're dedicated to delivering exceptional service and building long-term relationships. Our LTL/Freight division is a critical component of our business, and we're seeking a talented Marketing Technology Manager to drive growth, personalization, and performance at scale.
- *Job Summary**
As our Marketing Technology Manager, you'll play a pivotal role in standing up a modern, scalable marketing and customer service ecosystem. You'll lead a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign ops, customer service, and digital platforms. You'll collaborate cross-functionally with Marketing, IT, and Data teams to build the right infrastructure, processes, and platforms to power data-driven growth, personalization, and performance at scale.
- *Key Responsibilities**
- Manage and mentor a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign ops, customer service, and digital platforms.
- Develop and execute the marketing technology and customer service roadmap, aligning with business objectives and industry trends.
- Select, implement, and optimize best-in-class marketing tools and platforms, including MAP, CRM, CDP, DAM, analytics, attribution, and personalization engines.
- Serve as a strategic partner to marketing, customer service, sales, IT, and data teams, ensuring seamless integration and unified customer experiences.
- Own the technical integration of MarTech and Customer Service systems with internal infrastructure and data sources, prioritizing flexibility, security, and scale.
- Build and evolve data flows across platforms, ensuring proper tagging, governance, and real-time access to actionable insights.
- Establish strong vendor relationships and manage contracts, SLAs, and renewals.
- Evangelize innovation across the organization, driving a culture of experimentation and continuous improvement.
- *Essential Qualifications**
- Bachelor's Degree or equivalent in business, finance, marketing, or other directly related discipline.
- Five (5) years directly related experience in planning and analyses, with a strong background in marketing technology and customer service.
- Advanced degrees may offset experience requirements, with a related Master's Degree equaling two (2) years experience.
- Demonstrated computer skills, with expertise in marketing automation, analytics, and CRM platforms.
- Strong basic management, human relations, communication, and analytical skills, with experience leading high-performing teams.
- *Preferred Qualifications**
- Proven track record of success in marketing technology and customer service, with experience in automation, analytics, and CRM platforms.
- Strong understanding of data-driven marketing and customer experience, with experience building and evolving data flows across platforms.
- Experience establishing strong vendor relationships and managing contracts, SLAs, and renewals.
- Strong communication and interpersonal skills, with experience collaborating cross-functionally with Marketing, IT, and Data teams.
- *Skills and Competencies**
- Strong technical skills, with expertise in marketing automation, analytics, and CRM platforms.
- Excellent communication and interpersonal skills, with experience collaborating cross-functionally with Marketing, IT, and Data teams.
- Strong analytical and problem-solving skills, with experience building and evolving data flows across platforms.
- Proven ability to lead high-performing teams and drive results-oriented performance.
- Strong understanding of data-driven marketing and customer experience, with experience building and evolving data flows across platforms.
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Marketing Technology Manager, you'll have access to a range of learning and development opportunities, including:
- Regular training and development programs, focusing on marketing technology and customer service.
- Opportunities for career advancement, with a clear path for professional growth and development.
- Collaborative and dynamic work environment, with a strong focus on innovation and experimentation.
- Access to cutting-edge technology and tools, with a focus on data-driven marketing and customer experience.
- *Work Environment and Company Culture**
arenaflex is a dynamic and innovative company, with a strong commitment to customer satisfaction and employee development. As a Marketing Technology Manager, you'll be part of a high-performing team, working collaboratively with Marketing, IT, and Data teams to drive growth, personalization, and performance at scale. Our company culture is built on a strong foundation of innovation, experimentation, and continuous improvement, with a focus on data-driven decision-making and customer-centricity.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- US Pay Range: $9,208.38/month - $16,575.08/month
- Health, vision, and dental insurance, with a range of options for employees and their families.
- Retirement plan, with a 401(k) matching program.
- Tuition reimbursement, with a focus on employee development and career growth.
- Flexible work arrangements, including remote work options and flexible hours.
- *How to Apply**
If you're a talented Marketing Technology Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to providing a fair and inclusive hiring process.
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