Job Description
At Arenaflex, we're seeking an innovative Product Manager, Technical (PM-T) to lead our chat platform, LLM applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.
- *About Arenaflex**
Arenaflex is a leading innovator in the field of customer support, dedicated to transforming customer experiences through strategic application of technology. Our team of passionate problem-solvers is committed to redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.
- *Key Responsibilities**
As a Senior Product Manager, Technical, you will be responsible for leading the development and implementation of our chat platform and LLM applications across Arenaflex. Your key responsibilities will include:
- **Strategic Vision & Roadmap Development**: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across Arenaflex.
- **LLM Integration**: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
- **Cross-Functional Leadership**: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
- **Technology Selection**: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
- **Data-Driven Decision Making**: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
- **User-Centric Design**: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
- **Technical Specifications**: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.
- *A Day in the Life**
As a Senior Product Manager, Technical, your day will be filled with:
- **Leading product discovery sessions** to identify customer pain points and opportunities for LLM-powered solutions.
- **Collaborating with engineering leads** to refine technical approaches for implementing conversational AI features.
- **Reviewing performance metrics** of existing LLM applications and recommending enhancements.
- **Presenting product roadmap updates** to leadership, showcasing impact on customer satisfaction and operational efficiency.
- **Working with your TPM partner** to ensure seamless execution of the product vision across multiple workstreams.
- **Engaging with data science teams** to improve LLM model performance and accuracy.
- **Partnering with Blink stakeholders** to align on shared LLM initiatives and ensure consistent implementation.
- *About the Team**
You'll join Arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Working alongside passionate problem-solvers, you'll help redefine industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.
- *Basic Qualifications**
- **5+ years of product or program management, product marketing, business development or technology experience**.
- **Experience with feature delivery and tradeoffs of a product**.
- **Bachelor's degree**.
- **Experience owning/driving roadmap strategy and definition**.
- **Experience with end-to-end product delivery**.
- **Experience contributing to engineering discussions** around technology decisions and strategy related to a product.
- **Experience managing technical products or online services**.
- **Experience in representing and advocating for a variety of critical customers and stakeholders** during executive-level prioritization and planning.
- *Preferred Qualifications**
- **Experience in using analytical tools, such as Tableau, Qlikview, QuickSight**.
- **Experience in building and driving adoption of new tools**.
- *Compensation and Benefits**
Arenaflex offers a competitive compensation package, including a base salary range of $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. In addition to a full range of medical, financial, and/or other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
- *Why Join Arenaflex?**
At Arenaflex, we're committed to creating a workplace culture that empowers our employees to deliver the best results for our customers. We believe in:
- **Innovation**: We're passionate about leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support.
- **Customer Focus**: We're dedicated to redefining industry standards for customer support by anticipating customer needs and delivering exceptional experiences.
- **Collaboration**: We believe in working together as a team to achieve our goals and drive business outcomes.
- **Growth**: We offer opportunities for career growth and development, empowering our employees to reach their full potential.
- *How to Apply**
If you're a motivated and innovative product leader looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our internal or external career site. We can't wait to hear from you!
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