Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and fans across the globe. As a leading entertainment and media company, we're always looking for talented individuals to and help us bring the magic of bolthires, Pixar, Marvel, Star Wars, and National Geographic to life. If you're a business-savvy, customer-focused, and tech-savvy professional looking for a remote job opportunity, we've got an exciting role for you! About arenaflex arenaflex is a global leader in the entertainment and media industry, with a rich history dating back to the 1920s.
From humble beginnings as an animation studio to today's transnational brand, we've consistently pushed the boundaries of storytelling and innovation. With a diverse range of industry segments, including bolthires Entertainment, ESPN, bolthires Parks, Experiences and Products, and more, we're committed to creating immersive experiences that captivate audiences worldwide. Job Summary We're seeking an experienced Full Stack Social Media Customer Support Specialist to join our arenaflex team. As a key member of our global customer support team, you'll be responsible for providing exceptional support to our customers across various social media platforms.
This is a remote job opportunity, allowing you to work from the comfort of your own home while being part of a dynamic and collaborative team. Key Responsibilities * Provide timely and effective support to customers across multiple social media platforms, including Twitter, Facebook, Instagram, and more * Respond to customer inquiries, resolve issues, and escalate complex problems to senior support teams * Collaborate with cross-functional teams, including marketing, product, and customer success, to ensure seamless customer experiences * Develop and maintain in-depth knowledge of arenaflex products and services to provide accurate and helpful support * Analyze customer feedback and sentiment to identify trends and areas for improvement * Participate in regular training and development programs to stay up-to-date with industry trends and arenaflex products and services * Work closely with the social media team to develop and implement social media strategies that drive customer engagement and loyalty Essential Qualifications * Bachelor's degree in a related field, such as business, marketing, or communications * 2+ years of experience in customer support, social media, or a related field * Proven track record of providing exceptional customer support in a fast-paced, dynamic environment * Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and more * Excellent communication, problem-solving, and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to work in a remote environment and maintain high levels of productivity and engagement Preferred Qualifications * Experience working in the entertainment or media industry * Knowledge of arenaflex products and services * Certification in customer support or social media marketing * Experience with customer relationship management (CRM) software * Strong understanding of social media analytics and metrics Skills and Competencies * Excellent communication, problem-solving, and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to work in a remote environment and maintain high levels of productivity and engagement * Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and more * Ability to analyze customer feedback and sentiment to identify trends and areas for improvement * Strong understanding of arenaflex products and services * Ability to develop and maintain in-depth knowledge of arenaflex products and services
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Full Stack Social Media Customer Support Specialist, you'll have access to a range of training and development programs, including: * Regular training and development sessions to stay up-to-date with industry trends and arenaflex products and services * Opportunities to work on high-profile projects and campaigns * Collaborative and dynamic work environment with a global team * Flexible work arrangements, including remote work options * Competitive salary and benefits package Work Environment and Company Culture At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive.
Our company culture is built on the following values: * Innovation: We're always looking for new and better ways to do things. * Collaboration: We work together to achieve our goals and support each other. * Customer Focus: We're committed to providing exceptional customer experiences. * Integrity: We operate with honesty, transparency, and integrity in all our interactions. * Respect: We value and respect each other's differences and perspectives. Compensation, Perks, and Benefits As a Full Stack Social Media Customer Support Specialist at arenaflex, you'll enjoy a competitive salary and benefits package, including: * Competitive salary range: $70,000 - $80,000 per year * 25 days of paid annual leave * Confidential medical and dental insurance * Free park admission: You'll have the opportunity to visit any of our parks with your loved ones for free * bolthires limits: You'll be eligible for discounts on designated bolthires products, resort F&B, and merchandise * bolthires+ membership * Outstanding parental and caregiver leave * Employee resource groups: You'll have access to a range of employee resource groups, including Ladies @ bolthires, bolthires Pride, and more If you're a motivated and customer-focused professional looking for a remote job opportunity, we encourage you to apply for this exciting role.
To apply, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! ! For more job opportunities at arenaflex, please visit our website or follow us on social media.