Job Description
At arenaflex, we're on an exciting journey to redefine how pet parents take care of their pets and how veterinarians support them. As a leading online destination for pet care, we're committed to exceeding customer expectations through every interaction. Our Virtual Healthcare team is centered on building comprehensive virtual care solutions that deeply engage and interconnect veterinarians and pet parents, making it easier for pets of all styles and sizes to live healthy, happy lives. We're seeking an experienced Full Stack Software Supervisor to in Seattle, WA.
As a key member of our Virtual Healthcare crew, you'll work closely with product management, engineering, operations, and design to ensure the delivery of exceptional software solutions that meet the needs of our customers and partners. If you're a passionate application supervisor with a deep interest in delivering high-quality software, we invite you to join us on this exciting adventure to shape the future of pet healthcare. Job Summary: As a Full Stack Software Supervisor at arenaflex, you'll oversee the development and launch of new software features and products, ensuring timely delivery and high-quality results.
You'll work closely with cross-functional teams to identify and prioritize opportunities for improvement, develop and implement solutions, and measure the effectiveness of our software solutions. Your expertise will be instrumental in shaping the future of pet healthcare and delivering exceptional customer experiences. Key Responsibilities: * Oversee consumer acceptance testing for all feature and product launches, including recruitment, scheduling, device coordination, reporting, and post-launch activities.
* Identify capacity optimization opportunities and ensure successful completion of pre-release testing through effective communication and collaboration. * Control internal software releases in coordination with operations, outlining ongoing release schedules, improving assisting methods, and drafting and distributing launch notes. * Manage overall computer virus system, including partnering with external groups to ensure bugs are well-prioritized and required work efforts are coordinated. * Provide preliminary discovery and research of all new, non-urgent tickets submitted through the SNOW ticketing process, including pulling incident information, adding datacom tracking, reproducing, and capturing screen recordings.
* Coordinate weekly meetings to study and prioritize with product and engineering. * Evaluate weekly provider incidents, determine, and communicate costs of provider outages, song cues, and discover system upgrades to reduce provider-impacting incidents over time. * Identify additional assets of customer first-class problems (e.g., customer service, voice of the customer, app store reviews) and contain them into suitable approaches. * Identify process development opportunities and collaborate with internal teams to close performance gaps.
* Create, analyze, and maintain internal reporting mechanisms and make recommendations to senior management. * Coordinate with arenaflex stakeholders throughout the business enterprise (outside of our team and agency) to force timely decision-making on issues. * Examine bug reporting process flows and perceive upgrades to lessen the load on the vet group in reporting insects and determine if additional tactics are wished for customers to file insects. Essential
Qualifications: * 3+ years of program or assignment management experience.
* Experience owning software strategy, quit to give up transport, and speaking effects to senior leadership. * Enjoy working with e-commerce and mobile app products. Technically talented with knowledge of a diffusion of cell working systems and PC hardware and software. * Must hold close complex era without problems and be capable of studying new information quickly. * Revel in enforcing repeatable tactics and using automation and/or standardization. * Strong task and time control competencies, with the capacity to alter to constantly shifting schedules and time demands.
* Fantastic organizational competencies and may song and guide multiple tasks. Extraordinarily detail-oriented. * Capability to shape robust relationships across disparate groups. * Demonstrated song file of handling and executing initiatives from begin to finish, along with project control, facts gathering, hassle solving, and ongoing stakeholder verbal exchange. * Enjoy partnering with engineering, product management, operations, and/or layout to supply excessive fine products or services that pleasure customers (internal and outside).
* Amazing written and verbal verbal exchange talents, robust sense of ownership, urgency, and pressure, and a collaborative paintings fashion. Preferred
Qualifications: * Challenge control certification. * Strong know-how of the overall puppy care industry and latest trends. * Preceding revel in leading UAT or beta testing. What We Offer: * Competitive salary range: $30-$40/hour. * Opportunity to work with a leading online destination for pet care. * Collaborative and dynamic work environment. * Periodic travel (2-3x/year).
* Bonus opportunities. : If you're a passionate and experienced application supervisor looking to join a dynamic team shaping the future of pet healthcare, please apply through our website. We can't wait to hear from you!
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