Job Description
At arenaflex, we're revolutionizing the clean energy industry with our cutting-edge software and solutions. As a leader in renewable energy management, we're seeking a highly experienced and motivated Strategic Customer Success Manager to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for delivering exceptional customer experiences, and is driven by results. **About arenaflex** arenaflex is a software and solutions provider at the forefront of the clean energy revolution. Our Unity platform is one of the most extensive and widely deployed renewable energy management suites (REMS) in the market, managing over 300 GW of wind, solar, and energy storage assets worldwide across more than 600 customers and 18,000 sites. We empower renewable energy stakeholders to collaborate, automate critical workflows, and make informed decisions to maximize asset returns. **The Role** As a Strategic Customer Success Manager, you'll be the trusted advisor and main point of contact for our customers, driving value creation and retention through strong, long-lasting relationships. You'll work closely with internal teams to ensure alignment and optimize the customer experience. Your technical expertise, commercial orientation, and strategic mindset will enable you to navigate complex customer discussions and deliver actionable insights to improve customer outcomes. **Key Responsibilities** * **Account Management**: Build and maintain strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us. * **Strategic Advisor**: Value creator for the customer, the one who knows utilization, usage, and needs of the customer inside and out – and helps direct the customer on how arenaflex can meet them. * **Customer Onboarding**: Lead the customer through successful project commissioning, following up on post-commissioning to-dos and ongoing optimization of system usage. * **Product Adoption**: Proactively guide customers to ensure they are fully utilizing the product's features and capabilities to achieve their business goals. * **Upselling, Renewals, and Novations Support**: Ensure a successful novation from EPC to ultimate owner of the plant. Collaborate with the sales team to identify upsell and cross-sell opportunities, driving account growth and ensuring customer retention. * **Customer Feedback**: Gather and communicate customer feedback to product and development teams, contributing to the continuous improvement of our software solutions. * **Data-Driven Insights**: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes. * **Problem Resolution**: Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary. * **Training & Education**: Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up to date with product features and best practices. * **Collaboration**: Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment and optimize the customer experience. **Qualifications** * **Technical Expertise**: Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites. Previous experience working as a SCADA project manager across multiple sites highly desired. Proven experience of managing, installing, maintaining, and troubleshooting SCADA networks, hardware, and software – allowing you to relate to customer experience. * **Commercial Orientation**: Demonstrated experience in selling or servicing large, complex customers. * **Strategic Mindset**: Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways. * **Strong Communication Skills**: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner. * **Problem-Solving**: Ability to identify and resolve customer issues, with a proactive approach to addressing challenges. * **Customer-Centric Mindset**: Passion for delivering outstanding customer experiences and fostering positive relationships. * **Analytical Skills**: Ability to analyze customer data and draw actionable insights to improve customer outcomes. * **Team Player**: Ability to work collaboratively with internal teams and foster a positive work environment. **Life at arenaflex** We're an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We're a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan. **Why Join Us** By joining the arenaflex team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together – committed, conscientious, and collaborative. With many opportunities for professional growth, arenaflex is here to support your development as we lead the charge in transforming the energy industry. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team and be part of the clean energy revolution! Apply for this job