Job Description
As a leading airline in the industry, arenaflex is on a mission to revolutionize the way we connect people and unite the world. With a shared purpose that goes beyond just transporting passengers, we strive to uplift and provide opportunities in the places where we work, live, and fly. As a global company with a diverse and inclusive workforce, we're committed to creating a truly unique and rewarding work environment for our employees. We're excited to announce a remote opportunity for an Experienced Global Customer Solutions Specialist to.
This role is a fantastic chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. If you're a motivated and results-driven individual with a passion for problem-solving and customer service, we want to hear from you! Key Responsibilities: As a Global Customer Solutions Specialist, you will play a critical role in ensuring that high-profile issues are addressed and resolved in a timely and professional manner. Your responsibilities will include: * Researching and partnering with stake-holding departments to ensure that high-profile issues are sufficiently addressed and responded to * Ensuring that cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of arenaflex * Conducting root cause analysis to identify and address failures, and communicating suggestions to address these failures to relevant stakeholders * Working closely with other organizations to establish customer experience history for escalated incidents * Providing leadership updates and executive-level communications to advise on incident handling and resolution * Proactively identifying opportunities to improve customer resolution and providing guidance and support to other team members in Customer Solutions and Recovery, as well as external contact center groups Essential
Qualifications: To succeed in this role, you will need to possess the following qualifications: * Minimum two years of operational or contact center experience * Superior written communication skills, with strong verbal skills * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers * Ability to maintain confidentiality * Ability to work independently and collaboratively in a team environment * Demonstrated problem-solving ability, initiative, and superior decision-making skills * Excellent verbal and written communication skills, including the ability to translate customer interactions at the executive level * Ability to work in a fast-paced, dynamic, and deadline-driven environment * Proven analytical skills and superior attention to detail * Ability to prioritize work and effectively manage time * Ability to effectively work with employees at all levels of the organization * Knowledge of email applications (e.g., Outlook) and general knowledge of bolthires Office products and applications (e.g., Word, Excel, PowerPoint) * Must be legally authorized to work in the United States for any employer without sponsorship * Reliable, punctual attendance is an essential function of the position * Experience with highly complex cases and customer service escalations Preferred
Qualifications: While not required, the following qualifications will help you stand out as a strong candidate: * BA in English, Journalism, or a related field * Foreign language skills * EZR/SHARES proficiency * Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives * Airline industry experience
Career Growth Opportunities and Learning
Benefits: As a Global Customer Solutions Specialist at arenaflex, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.
We offer a range of training and development programs, including: * On-the-job training and mentorship * Regular performance feedback and coaching * Opportunities for professional growth and advancement * Access to industry-leading training and development programs * A culture that values innovation, creativity, and continuous learning Work Environment and Company Culture: arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is safe, healthy, and enjoyable.
Our company culture is built on the following values: * Respect: We treat each other with respect and dignity, regardless of our differences. * Integrity: We operate with integrity, honesty, and transparency in all our interactions. * Innovation: We encourage innovation, creativity, and continuous learning. * Teamwork: We work together as a team to achieve our goals and objectives. * Customer Focus: We are committed to delivering exceptional customer experiences. Compensation, Perks, and
Benefits: As a Global Customer Solutions Specialist at arenaflex, you will receive a competitive compensation package, including: * Salary: $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills * Bonus eligibility: Yes * Comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance * Parental leave * Employee assistance program * Commuter benefits * Paid holidays * Paid time off * 401(k) plan with employee and company contribution opportunities * Flight privileges : If you're a motivated and results-driven individual with a passion for customer service and problem-solving, we want to hear from you!
Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunity Employer: arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.
Please contact to request accommodation. Join the arenaflex Team: At arenaflex, we're passionate about delivering exceptional customer experiences and creating a workplace that is inclusive, diverse, and supportive. If you're a motivated and results-driven individual with a passion for customer service and problem-solving, we want to hear from you! today and be a part of something amazing!
Ready to Apply?
Don't miss out on this amazing opportunity!
🚀
Apply Now