Job Description
Join our dynamic team at arenaflex, a leading organization in the industry, as we seek a highly skilled and motivated Government and Corporate Affairs Customer Specialist to promote and sell air travel on our services, while providing exceptional customer service and support. **Unlock a World of Possibilities with arenaflex** At arenaflex, we're committed to providing our customers with the best possible experience. As a key member of our Corporate Affairs Team within the Government Affairs Division, you'll play a vital role in promoting and selling air travel on our services, while providing exceptional customer service and support. Our team is dedicated to delivering exceptional results, and we're looking for a talented individual to join us on this journey. **Job Summary:** As a Government and Corporate Affairs Customer Specialist, you'll be responsible for: * Promoting and selling air travel on arenaflex to government and corporate clients * Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets * Responding to customer inquiries and resolving problems in a mutually beneficial manner * Communicating with customers over the phone to research passenger complaints and advise on cancelled or delayed flights * Staying up-to-date on new rules, policies, and procedures that affect customers and communicating them effectively **Requirements for Success:** To be successful in this role, you'll need: * A Bachelor's degree in a relevant field or equivalent experience/training * Excellent leadership, organizational, and customer contact skills * Knowledge of Native SABRE and ability to demonstrate resourcefulness and creativity in problem resolution * A high level of initiative, good judgment, and dependability * Satisfactory attendance required **What We Offer:** As a Government and Corporate Affairs Customer Specialist at arenaflex, you'll enjoy: * A competitive salary and benefits package * Travel perks: access to 365 destinations on over 6,800 daily flights * Comprehensive health benefits, including virtual doctor visits and flexible spending accounts * Wellness programs to support your physical and mental well-being * 401(k) program with employer contributions available after one year * An inclusive and diverse work environment with opportunities for growth and development **Join Our Inclusive Team:** At arenaflex, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups help connect team members to our customers, suppliers, communities, and shareholders, and provide opportunities for growth and development. **Career Growth Opportunities and Learning Benefits:** As a Government and Corporate Affairs Customer Specialist at arenaflex, you'll have access to a range of training and development opportunities, including: * On-the-job training and mentorship * Regular performance feedback and coaching * Opportunities for professional development and advancement * Access to industry-leading tools and technologies * A culture of innovation and continuous improvement **Work Environment and Company Culture Highlights:** At arenaflex, we're proud of our inclusive and diverse work environment, which is built on a foundation of respect, empathy, and open communication. Our team is passionate about delivering exceptional results, and we're committed to creating a workplace where everyone feels valued and supported. **Compensation, Perks, and Benefits:** As a Government and Corporate Affairs Customer Specialist at arenaflex, you'll enjoy a competitive salary and benefits package, including: * A comprehensive health benefits package, including virtual doctor visits and flexible spending accounts * Wellness programs to support your physical and mental well-being * A 401(k) program with employer contributions available after one year * Travel perks: access to 365 destinations on over 6,800 daily flights * A range of other benefits and perks, including discounts on arenaflex services and products **Apply Now:** Don't miss out on this exciting opportunity to join our team at arenaflex. Apply now and take the first step towards a rewarding and challenging career with our organization. Apply for this job Apply for this job