Experienced Guest Experience Host (Customer Service) – Magical Moments in Arizona

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you a people person with a passion for creating unforgettable experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex, a global leader in location-based, family entertainment, is seeking an enthusiastic and dynamic Guest Experience Host to join our team in Arizona.

*About arenaflex**

arenaflex is a global organization that creates and delivers memorable, immersive brand experiences for millions of guests worldwide. With 67 million visitors every year, we're dedicated to crafting magical moments that leave a lasting impression. Our commitment to excellence and customer satisfaction is at the heart of everything we do, and we're looking for like-minded individuals to join our team.

*The Role**

As a Guest Experience Host, you'll be the face of arenaflex, delivering exceptional customer service and creating lifelong memories for our guests. You'll work in a variety of positions across our attraction, including Admissions, Ride Operations, Food and Beverage, Retail, Birthday Party, Costume Characters, and Special Events. Your primary responsibilities will include:

Adopting an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrating the arenaflex Values at every opportunity.
Seeking out guest contact and displaying boundless amounts of fun energy.
Ensuring our extended lines are managed in a safe way while still delivering an excellent guest experience.
Maintaining public areas, including displays and point of sale, to ensure a clean and tidy environment.
Following opening and closing procedures as detailed in the department's operating plan.
Ensuring compliance with Health, Safety & Security policies, practices, and regulations, including COVID-19 protocols.

*Qualifications & Experience**

To be successful in this role, you'll need:

6 months – 1 year experience working in attractions, entertainment, or customer service-based positions (preferably).
A fun, dynamic, and friendly personality.
Excellent communication, listening, and motivational skills.
Ability to work in areas with loud noises and confined spaces.
Self-motivation, with the ability to work independently or as part of a team.
Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events.

*Benefits**

As a valued member of our team, you'll enjoy:

Flexible hours to suit your lifestyle.
30% discount in our retail store.
Merlin Magic Pass, granting you free admission to arenaflex attractions worldwide.
Competitive 401K plan.
Discounts through the arenaflex Marketplace Website – on almost anything you buy online.
A fun working environment and much more!

*Why Join arenaflex?**

Career development opportunities within our exciting, global organization.
A chance to work with a talented team of individuals who share your passion for creating magical experiences.
The opportunity to make a real difference in the lives of our guests.
A dynamic and fast-paced work environment that's always changing.

*How to Apply**

If you're ready to join a team that's passionate about creating unforgettable experiences, apply now! Visit our website to submit your application, and don't forget to include your resume and a cover letter that showcases your skills and experience.

*Equal Opportunities**

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or circumstances. If you have any additional requirements due to ill health or a disability, please contact our friendly team to discuss.