Job Description
- *Join careerzynith in Washington, DC, as we seek a highly motivated and customer-focused Helpdesk Customer Support Specialist to join our dynamic IT operation environment. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients, resolving complex technical issues, and ensuring seamless communication with our stakeholders.**
- *About careerzynith**
careerzynith is a leading provider of innovative solutions and services to the District of Columbia. Our team of experts is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of collaboration, innovation, and growth. As a Helpdesk Customer Support Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients.
- *Key Responsibilities**
As a Helpdesk Customer Support Specialist, you will be responsible for:
- Providing technical assistance to computer system users on a variety of issues, including desktop support, troubleshooting, and problem-solving.
- Identifying, researching, and resolving technical problems in a timely and efficient manner.
- Responding to telephone calls, email, and personnel requests for technical support in a professional and courteous manner.
- Documenting, tracking, and monitoring problems to ensure timely resolution and maintaining accurate records.
- Collaborating with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
- Maintaining service level agreements related to both Call Center and Desk Side support Service/Incident requests.
- Adhering to all Enterprise-wide security policies related to security and integrity of District-owned Resources.
- *Essential Qualifications**
To be successful in this role, you will need:
- A Bachelor's degree in Information Technology or a related field, or equivalent experience.
- 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc.
- 1-5 years of experience maintaining computers, systems, and printers in a professional setting.
- 1-5 years of experience installing and troubleshooting computer operating systems and software.
- Expertise in supporting desktop operating systems (Windows 7, 8.X, 10, Mac OSX 10.10.X).
- Strong customer service experience.
- Experience providing technical support in a "call center" environment where the candidate received multiple calls at once.
- Experience tracking service request/incidents using a ITSM tool.
- Provide customer-oriented results and build an efficient end-user support environment.
- Experience with basic Active Directory functions such as: Account Creations, Password Resets, and OU Management.
- Knowledge of Microsoft Office Suite (Office 2010+ and Office 365).
- Excellent written and verbal communication skills in a professional setting.
- *Preferred Qualifications**
- Microsoft Certifications: MCP Windows 7, Windows 10, +A etc.
- Experience with other technical support tools and software.
- Knowledge of electrical/mechanical principles and basic electronics.
- Ability to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
- *Skills and Competencies**
To succeed in this role, you will need to possess:
- Strong technical skills, including knowledge of computer hardware and software, operating systems, and networking.
- Excellent communication and interpersonal skills, with the ability to interact with clients, stakeholders, and team members in a professional and courteous manner.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
- Ability to work in a team environment and collaborate with other technical teams.
- Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to adapt to changing priorities and deadlines.
- *Career Growth Opportunities and Learning Benefits**
As a Helpdesk Customer Support Specialist at careerzynith, you will have the opportunity to:
- Develop your technical skills and knowledge in a dynamic and fast-paced environment.
- Collaborate with other technical teams to resolve complex technical issues and improve our services.
- Participate in ongoing training and professional development programs to enhance your skills and knowledge.
- Contribute to the development of new technologies and solutions that will improve our services and support our clients.
- Work in a team environment that values collaboration, innovation, and growth.
- *Work Environment and Company Culture**
careerzynith is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our clients, and we are dedicated to fostering a culture of collaboration, innovation, and growth.
As a Helpdesk Customer Support Specialist, you will work in a dynamic and fast-paced environment that is committed to delivering exceptional customer experiences. You will have the opportunity to work with a talented team of technical experts who are passionate about making a difference in the lives of our clients.
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package that includes:
- A salary range of $60,000 - $80,000 per year, depending on experience.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and career growth.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [wfh.mysmartpros.com/jobs/helpdesk-customer-support-entry-hybrid/](http://wfh.mysmartpros.com/jobs/helpdesk-customer-support-entry-hybrid/).
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and diversity, and we are dedicated to providing a positive and inclusive work environment that values diversity, equity, and inclusion.
- *Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact us at [careerzynith.com/careers](http://careerzynith.com/careers).
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