Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our shoppers' expectations. As a leading live social shopping company, we're constantly innovating and pushing the boundaries of what's possible in the retail industry. Our team of dedicated professionals is committed to making every screen a doorway to discovery, delight, and community. We're seeking an experienced HSN Customer Service Representative to join our team of customer-centric professionals. As a key member of our customer service team, you'll play a vital role in answering inbound customer calls, resolving issues, and promoting products while maintaining a high-paced call volume. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and enjoy working in a fast-paced environment, we'd love to hear from you. **Life as an HSN Customer Service Representative** As an HSN Customer Service Representative, you'll have the opportunity to work from home, providing a distraction-free environment for our customers. You'll be responsible for: • Handling a high volume of inbound customer inquiries in a busy and dynamic environment • Providing personalized experiences for each caller, offering additional products and solutions to meet their needs • Assisting customers with questions, resolving issues, and de-escalating unique situations • Confirming refunds, taking payments, placing orders, and analyzing account data • Collaborating with our team to drive sales and promote products • Reporting to an assigned Customer Service Supervisor and working closely with our team to achieve our goals **Compensation and Benefits** As an HSN Customer Service Representative, you'll enjoy a competitive starting rate of $15.00/hour. Our comprehensive Total Rewards package includes: • Competitive compensation • Health care benefits starting on day 1 • 401(k) plan • Paid time off • Tuition reimbursement • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • And much more! **Who We Are** At arenaflex, we're committed to creating a workplace that's inclusive and welcoming to all. We believe in embracing the new, exploring untrodden paths, and bringing our shoppers a unique perspective that enriches their lives. Our curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics incorporates entertainment, personalities, and industry experts to provide a unique shopping experience. **System Requirements** To ensure a great experience for our customers, our Work at Home Team Members need to maintain the necessary system requirements. These include: • A self-provided computer or laptop running a Microsoft Operating System, not older than 3 years • A headset compatible with HSN specifications • A high-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option) • A Mac/Apple product, Chromebook, Surface, or notebook is not supported **Training Schedule** Your HSN career begins with a paid training period where attendance and participation are required. Your first day will be on a Thursday to complete Tech Set Up. After that, you'll begin orientation and training on Monday for six weeks, Monday - Friday 9:00 am - 5:30 pm ET. Training schedule and working schedule post-training will differ. **The Application Process** Our application process is candidate-led. To apply, please: 1. Complete the application 2. Complete the skills assessment on a mobile device or computer 3. Self-schedule an interview 4. Click the "Apply" button to log in with your existing account or create a new one **Why Join arenaflex?** If you're passionate about delivering exceptional customer experiences, enjoy working in a fast-paced environment, and want to grow professionally and learn every day, you'll thrive with us. We offer a comprehensive Total Rewards package, a commitment to inclusion and belonging for all, and a workplace that's dedicated to making every screen a doorway to discovery, delight, and community. **Equal Employment Opportunity** arenaflex is an equal opportunity employer committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates. We comply with all applicable federal, state, and local laws and regulations. If you need reasonable accommodations or support throughout the application process, please contact us at [email protected] for assistance. **Apply Now!** Ready to join our team of customer-centric professionals? Click the "Apply" button to log in with your existing account or create a new one. We can't wait to hear from you! Apply Job! Apply for this job