Job Description
Are you passionate about delivering exceptional customer experiences and resolving complex issues with a personal touch? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Inbound Consumer Relations Specialist – Remote Customer Advocate. As a key member of our Consumer Relations team, you will play a vital role in resolving escalated customer service issues, advocating for customers, and finding creative solutions that meet their needs while aligning with blithequark's values and goals. **About blithequark** At blithequark, we're committed to revolutionizing the way we interact with our customers. We believe that every customer deserves a personalized experience that's tailored to their unique needs and preferences. As a leader in the industry, we're dedicated to delivering exceptional service, building strong relationships, and driving customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. **Key Responsibilities** As an Inbound Consumer Relations Specialist – Remote Customer Advocate, you will be responsible for: * Resolving escalated customer service issues in a timely and professional manner * Creating an outstanding quality service experience for the blithequark consumer * Advocating for customers with multiple internal departments to ensure satisfactory resolutions * Finding creative solutions that meet the needs of customers and blithequark when negotiating and implementing concessions * Interacting and coordinating with all necessary stakeholders to successfully resolve consumer issues * Meeting work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies **Requirements** To be successful in this role, you will need: * A High School Diploma or GED * A minimum of 1-year Call-Center experience * A minimum of 2-years Escalated Customer Service experience * The ability to communicate effectively in English * Excellent written and verbal skills * Moderate to advanced computer skills, including navigating multiple online applications * Exceptional organizational skills, with the ability to effectively multi-task * The ability to handle high-volume calls while simultaneously handling multiple online applications * Previous experience working from home (preferred) * A passion for helping customers and problem-solving * Flexibility, with the ability to take direction from management while working independently to achieve goals * Active listening skills and the ability to ask questions * Conflict resolution skills, negotiation skills, and time management skills * Flexibility, with the ability to adapt to change * Critical thinking skills * A desire to work in a team environment towards common goals * The ability to remain calm and show empathy while handling challenging customer concerns **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Paid on-the-job training and mentoring * Work-from-home opportunities (equipment provided) * No weekend shifts * Paid time off * Medical, dental, vision, and prescription benefits eligibility on day 1 of employment * 401(k) program with a company match * Short-term and long-term disability * Life insurance * Appliance discount program * Tuition reimbursement * Gym membership reimbursement * Career growth opportunities **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission. As a remote customer advocate, you will have the flexibility to work from home, with the support of our team and the resources you need to succeed. **Compensation and Perks** We offer a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. You will also enjoy a range of benefits, including paid time off, medical, dental, and vision benefits, and a 401(k) program with a company match. **How to Apply** If you're passionate about delivering exceptional customer experiences and resolving complex issues with a personal touch, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job