Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and strategic partnerships. As a leading player in the industry, we're seeking an experienced IT Business Analyst to join our dynamic IT Offices Group. This is an exciting opportunity to work with a talented team of professionals who share your passion for delivering high-quality solutions that drive business growth and customer satisfaction. About arenaflex arenaflex is a world-renowned company with a rich history dating back to 1924.
As one of the largest and most experienced airlines globally, we operate a vast network of domestic and international flights, serving destinations across six continents. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the industry. Job Summary We're seeking an experienced IT Business Analyst to join our IT Offices Group, responsible for providing IT administration, project management, and support to ensure the operational reliability of the underlying infrastructure that supports our airport communication spaces.
As an IT Business Analyst, you will play a critical role in driving business growth, improving customer satisfaction, and enhancing operational efficiency. Key Responsibilities As an IT Business Analyst, you will be responsible for: * Providing IT administration of all site executions, inventories, system planning, and maintenance for server farm infrastructure, IT accreditation labs, and remote communication room equipment. * IT support of IT labs to align our client application and design teams with workstations, equipment, and access to test their applications.
* Remote coordination with professional services responsible for basic framework maintenance and break-fix activities at remote communication rooms. * Management, operation, maintenance, and monitoring of all basic offices infrastructure for server farm and remote communication room equipment. * Development of server farm and remote communication room standards for space, power, cooling, and physical layer IT infrastructure. * Support IT Offices grounds fiber ring to maintain the reliability and service continuity of the Atlanta airport and grounds offices underground fiber ring.
* Suggesting and implementing departmental policies, procedures, and standards. * Ensuring compliance with all governing corporate policies and procedures. * Project management of server farm and remote communication room guidelines capital upgrades, updates, and improvements. * Determination of IT and basic offices services, ensuring accurate documentation, obtaining best prices for items and services, and ensuring that vendors meet their contractual obligations. * Oversees the planning, execution, and vendor support of the proper electrical power, A/C, fire suppression, security, floor support, and cabling programs for communication rooms.
* Providing proactive and break-fix support for alert/ticket remediation related to offices, remote communication rooms, lab, and server farm equipment. * Operational reliability of airport basic climate framework. * Developing Plan Guidelines for
Remote Communication Room Space, bolthires, air conditioning, Generators, and Fire Life and Security (FLS) systems. * Remote coordination of airport basic framework maintenance and break-fix activities. * Survey/Store Support Records. Ensure discrepancies are remediated.
* Providing remote Incident Management goal to airport basic hardware. * Providing remote installation, setup, and operational support. * Maintaining strict adherence to change control procedures. * Balancing multiple priorities within established time limits. * Adaptability to assist an activity with varying shifts, extended hours, and availability to work requirements. * Strong written and verbal communication skills. * Consistently focuses on the health and safety of self, others, and personal data.
* Embracing diverse individuals, thinking, and styles. What Will Give You an Upper Hand (Preferred Qualifications) * IT Project Management experience (at least 3 years) within a high-availability communication room or server farm operating environment, daily operational requirements, and the operation of production systems and equipment. * Experience with IT service management tools and technologies, such as ITSM, CMDB, and IT asset management. * Strong understanding of ITIL (Information Technology Infrastructure Library) framework and processes.
* Experience with project management methodologies, such as Agile, Scrum, and Waterfall. * Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. * Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders. * Experience with IT asset management, including inventory management, asset tracking, and disposal processes. * Strong understanding of IT security principles and practices, including risk management, vulnerability assessment, and incident response.
* Experience with IT service continuity planning, including business impact analysis, risk assessment, and recovery planning. What You'll Get (Benefits and Perks) At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As an IT Business Analyst, you'll enjoy: * Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. * Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance.
* Wellness programs to support physical, personal, social, and financial well-being, including access to a employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling. * Domestic and Global (backup) Flight privileges for employees and qualified family members. * Career development programs to achieve your long-term career objectives. * Access to over 500 discounts, specialty savings, and deliberate benefits through Deltaperks like vehicle and lodging rentals and auto/mortgage holders/pet protections.
If you're a motivated and experienced IT Business Analyst looking for a challenging and rewarding career opportunity, please including your resume and cover letter, to. We can't wait to hear from you!