Job Description
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers through innovative technology solutions. As a leading provider of cutting-edge customer experience management, we're seeking an experienced IVR Chatbot Developer to join our team. If you're passionate about developing intelligent, multichannel self-service solutions that drive customer satisfaction and loyalty, we want to hear from you.
- *About careerzynith**
careerzynith is a pioneering company that's been at the forefront of customer experience management for years. Our team of experts has a deep understanding of the complexities of customer interactions and has developed innovative solutions to address these challenges. We're committed to delivering exceptional customer experiences that drive business growth and success.
- *Job Overview**
We're looking for an experienced IVR Chatbot Developer to join our team on a long-term contract basis with a major financial client. As an IVR Chatbot Developer, you'll be responsible for designing, developing, and implementing intelligent, multichannel self-service solutions using Genesys Cloud CX Architect. You'll work closely with our team to deliver high-quality solutions that meet the client's requirements and exceed their expectations.
- *Key Responsibilities**
As an IVR Chatbot Developer, your key responsibilities will include:
- Designing, developing, and implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing solutions on Genesys Cloud CX.
- Developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
- Ensuring thorough understanding of Genesys Framework and Integration with internal and external components.
- Delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Collaborating with cross-functional teams to ensure seamless integration and delivery of solutions.
- Troubleshooting and resolving technical issues related to Genesys Cloud CX implementation.
- Staying up-to-date with the latest Genesys Cloud CX features and technologies.
- *Requirements**
To be successful in this role, you'll need:
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.).
- *Essential Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong understanding of Genesys Cloud CX architecture and implementation.
- Experience with Genesys Cloud CX Architect and Genesys Framework.
- Proficiency in programming languages such as Java, Python, or C#.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- *Preferred Qualifications**
- Master's degree in Computer Science, Information Technology, or related field.
- Experience with cloud-based technologies and DevOps practices.
- Familiarity with Agile development methodologies.
- Strong understanding of customer experience management principles and practices.
- Experience with Genesys Cloud CX certification programs.
- *Skills and Competencies**
To succeed in this role, you'll need to possess:
- Strong technical skills in Genesys Cloud CX development and implementation.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong attention to detail and ability to meet deadlines.
- Ability to adapt to changing requirements and priorities.
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As an IVR Chatbot Developer, you'll have opportunities to:
- Work on high-profile projects with major clients.
- Collaborate with cross-functional teams to deliver innovative solutions.
- Develop your skills and expertise in Genesys Cloud CX development and implementation.
- Participate in training and certification programs to enhance your skills.
- Take on leadership roles and mentor junior team members.
- *Work Environment and Company Culture**
careerzynith is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our clients' businesses. We offer a flexible and supportive work environment that encourages growth, learning, and innovation.
- *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package that includes:
- Salary: $120,000 - $150,000 per year.
- Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off.
- Perks: Flexible work arrangements, professional development opportunities, and access to cutting-edge technology.
- *How to Apply**
If you're passionate about developing intelligent, multichannel self-service solutions that drive customer satisfaction and loyalty, we want to hear from you. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
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