Job Description
Are you a highly organized and self-motivated individual with a passion for delivering exceptional customer service and lead engagement? Do you thrive in a remote work environment and have experience using AI tools to support communication and workflow? If so, we invite you to join our dynamic team at blithequark as a Lead Engagement & Customer Service Specialist. **About blithequark** blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our mission is to provide cutting-edge solutions that meet the evolving needs of our clients. As a Lead Engagement & Customer Service Specialist, you will play a vital role in helping us achieve this mission by providing top-notch support to our customers and leads. **Key Responsibilities** As a Lead Engagement & Customer Service Specialist, you will be responsible for: • Responding promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns, to ensure timely and effective communication. • Utilizing AI tools (e.g., ChatGPT) for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads, to provide seamless support to our global customer base. • Guiding leads through the communication funnel with the goal of converting them into a $50 consultation booking, through strategic and personalized communication. • Entering and maintaining lead information accurately in our Airtable CRM, to ensure data integrity and inform business decisions. • Providing occasional follow-up to existing clients as needed, to build strong relationships and foster loyalty. **Requirements** To succeed in this role, you will need: • Strong written communication skills (B2 English level or above), with the ability to craft compelling and clear messages. • Experience in customer service, sales, or lead handling, with a proven track record of delivering exceptional results. • Comfort with using AI tools to support communication and workflow, with a willingness to learn and adapt to new technologies. • Familiarity with Airtable or similar platforms, with the ability to quickly learn and master our CRM system. • Highly organized, dependable, and self-motivated, with a strong work ethic and attention to detail. **Schedule & Compensation** As a part-time Lead Engagement & Customer Service Specialist, you will enjoy: • A flexible schedule of 6 hours/day, Monday–Friday (Remote), with the ability to work from the comfort of your own home. • An hourly rate of $4/hour during a 3-month probation period, with opportunities for performance-based bonuses and raises. • A performance bonus of $10 commission for each qualified lead that books a $50 consultation, to incentivize your success. • Post-probation, your hourly rate will increase to $5/hour based on performance, reflecting your growing value to our team. **Benefits** As a valued member of our team, you will enjoy: • A flexible schedule that allows you to balance your work and personal life. • On-the-job training and professional development assistance, to help you grow and succeed in your role. • Work from home opportunities, with the flexibility to work from anywhere. • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to apply for this exciting opportunity. Please complete the application form at **Job Types** Part-time, Contract **Pay** $11,000.00 - $13,000.00 per year **Expected hours** 30 per week **Shift** Morning shift **Work Location** Remote We look forward to hearing from you and exploring how you can contribute to our team's success at blithequark! Apply for this job