Job Description
About Us Welcome to Workwarp, a dynamic and innovative company dedicated to providing top-notch technology solutions to businesses across North and South Carolina. Our team is built on a foundation of trust, respect, and a passion for delivering exceptional service. We're now seeking a highly skilled and motivated Level 3 IT Technical Support Specialist to join our team and help drive our mission forward. Job Summary As our ideal candidate, you will be a seasoned IT professional with a strong background in technical support, network administration, and problem-solving. You will be responsible for handling complex technical issues, providing advanced troubleshooting, and ensuring seamless technology operations for our company and clients. This is a unique opportunity to join a family-run business that prioritizes employee growth, offers competitive compensation, and provides a supportive work environment. Key Responsibilities: Technical Support: Handle numerous higher-level technical issues for the company and clients, providing advanced troubleshooting and problem-solving skills. Network Administration: Assist with the installation, configuration, and monitoring of small networks and firewalls. Office 365 and MS Teams Support: Provide expert support for Office 365 applications, including MS Teams, and ensure seamless integration. Documentation and Reporting: Take detailed notes and reports on client issues, resolutions, and other relevant information. Multitasking and Time Management: Handle multiple tasks in rapid succession, prioritizing accuracy and attention to detail. Active Directory, VPN, and SQL: Work with Active Directory, VPN, and SQL servers to ensure smooth operations. Client Relationships: Build strong relationships with clients, providing exceptional service and support. Travel Requirements: Based out of Duncan, South Carolina, with 10% travel in SC/NC. Requirements: Essential Qualifications: Experience: Minimum 5 years of experience in an IT field, with a focus on technical support and network administration. Education: IT-related Associate's or Bachelor's Degree, or comparable experience. Technical Skills: Proficiency in Active Directory, Support, MS Teams, Office 365, SQL, Security, and VPN. MSP Experience: Experience working with Managed Service Providers (MSPs) and IT ticketing software. Communication: Excellent communication and interpersonal skills. Preferred Qualifications: FM Audit, Connectwise, or IT Ticketing Software: Experience with FM Audit, Connectwise, or other IT ticketing software. SOPs: Experience writing Standard Operating Procedures (SOPs). IP Phones: Experience with IP Phones. What We Offer: Compensation and Benefits: Competitive Salary: $55,000 - $75,000 per year. Medical, Dental, and Vision: Comprehensive medical, dental, and vision insurance. Life Insurance and Disability: Life insurance and disability coverage. 401K with Company Match: 401K plan with company match. Paid Time Off and Holidays: Paid time off and holidays. Yearly Raises: Opportunities for yearly raises based on performance. Employee Assistance Programs: Employee assistance programs. Training and Development: Ongoing training and development opportunities. Presidents Club Trip: Annual trip for top employees (past trips include Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West). Why Work for Workwarp? At Workwarp, we're committed to creating a supportive and motivational work environment that prioritizes employee growth and well-being. Here are just a few reasons why you should consider joining our team: Family-Run Business: We're a family-run business that treats all employees like family. Career Growth: Opportunities for career growth and advancement. Comprehensive Benefits: Competitive compensation and comprehensive benefits package. Supportive Team: A supportive and motivational team environment. Annual Trip: All-inclusive annual trip for top employees. How to Apply: If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you! Apply today and join our team of dedicated professionals. Apply for this job
Ready to Apply?
Don't miss out on this amazing opportunity!
🚀
Apply Now