Experienced Loss Prevention Customer Service Associate II – Visual Deterrent and Customer Experience Specialist in San Jose, CA at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're passionate about creating a dynamic work environment that fosters growth, exploration, and achievement. As a leading global off-price retailer, we're committed to embracing diversity, fostering collaboration, and prioritizing the development of our team members. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our arenaflex family, a Fortune 100 company and the world's leading off-price retailer.

*Job Description:**

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team in San Jose, CA. As a key member of our Loss Prevention team, you'll play a vital role in preventing potential loss and dishonesty, while also providing exceptional customer service and maintaining a strong store partnership with our teams. If you're a motivated and detail-oriented individual with a passion for customer service and loss prevention, we encourage you to apply for this exciting opportunity.

*Key Responsibilities:**

As a Loss Prevention Customer Service Associate II, you'll be responsible for:

Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty
Reviewing and understanding the Store Emergency Response Guide
Wearing a complete arenaflex-approved uniform, including a Body Worn Camera
Greeting customers appropriately, demonstrating courtesy and respect
Establishing and maintaining a position at the front of the store or in a department
Responding to customer requests for assistance by referring customers to store management or customer service via a arenaflex-issued radio
Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
Performing a closing safety sweep of the store with a member of management
Adhering to all arenaflex policies and procedures
Documenting required incidents in AIIM Case Management
Performing other duties as assigned

*Who We're Looking For:**

We're seeking a highly motivated and detail-oriented individual with:

Strong verbal and written communication skills
Sound decision-making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Ability to stand for long periods of time
0-2 years retail or security experience

*Benefits:**

As an arenaflex team member, you'll enjoy a competitive salary and benefits package, including:

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

*Work Environment and Company Culture:**

At arenaflex, we're committed to creating a supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in recognizing and rewarding our team members for their hard work and dedication, and we're committed to providing opportunities for professional development and career advancement.

*Compensation:**

This position has a starting pay range of $17.95 to $18.95 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

*Location:**

This position is located in San Jose, CA.

*How to Apply:**

If you're a motivated and detail-oriented individual with a passion for customer service and loss prevention, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly.

*Equal Employment Opportunity:**

arenaflex considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.