Job Description
At arenaflex, we're on a mission to make internet business personal by providing cutting-edge customer service solutions that empower businesses to deliver exceptional customer experiences. Our AI-first customer service suite is changing the standard for how businesses support their customers, making it faster, smarter, and more human. As a key player in this mission, our Customer Education team is dedicated to equipping our customers with the knowledge, tools, and training they need to get the most value out of arenaflex. We're seeking an experienced and innovative leader to join our team as a Manager, Customer Education (Production & Innovation). This senior-level role will be responsible for driving the evolution of how we design, produce, and deliver learning experiences at scale across all our distribution channels. You'll lead innovation in our production processes, champion the use of new technologies (including AI), and set the standard for quality across all of our educational formats and platforms. **About arenaflex** arenaflex is the AI Customer Service company that's setting the new standard for customer service. Founded in 2011 and trusted by nearly 30,000 global businesses, we're driven by our core values of pushing boundaries, building with speed and intensity, and consistently delivering incredible value to our customers. Our AI agent Fin is the most advanced customer service AI agent on the market, and our Helpdesk provides AI-enhanced support for complex or high-touch queries. **The Opportunity** As a Manager, Customer Education (Production & Innovation) at arenaflex, you'll have the opportunity to shape the future of customer learning and build industry-defining educational experiences. You'll work closely with teams across the business to ensure we're creating impactful content that supports our customers and partners in product adoption. This is a hands-on role that requires creativity, operational rigor, and strong cross-functional collaboration. **Key Responsibilities** * Define, codify, and help evolve our production process, with a strong focus on video and continuous innovation, including (but not limited to) AI production tools and processes. * Help define and maintain the voice, tone, design, style, and user experience across our CEd content and surfaces. * Partner with our team of LXDs and additional producers (as required) to lead creative direction. * Formalize the inputs for our content roadmap, assessing, prioritizing, and managing expectations before committing to production. * Build and maintain a clear production roadmap and calendar, ensuring content produced by the team launches on time and in step with prioritization requirements. * Directly produce and deliver impactful educational content as part of your work, leading by example. **What Skills Do I Need?** * 5+ years of proven experience leading customer education production and delivery in education. * Strong project and people management experience (3+ years managing contractors, vendors, and/or direct reports). * Track record of scaling production through tooling, workflows, and process innovation. * Curiosity about and comfort with new technology, bringing a solid understanding of AI and customer experience tools. * Strong cross-functional collaboration skills to drive customer outcomes at scale. * Natural storyteller with the ability to explain complex topics simply and in an engaging way. * Strong data-driven and operational mindset, with experience A/B testing, and leveraging data visualization platforms such as Tableau. * Player-coach with strong execution chops, able to move extremely fast and experiment boldly. **Benefits** * Competitive salary and meaningful equity. * Comprehensive medical, dental, and vision coverage. * Regular compensation reviews – great work is rewarded! * Flexible paid time off policy. * Paid Parental Leave Program. * 401k plan & match. * In-office bicycle storage. * Fun events for arenaflex comrades, friends, and family! **Policies** * arenaflex has a hybrid working policy, with a focus on collaboration and flexibility. * We value diversity and are committed to a policy of Equal Employment Opportunity. * We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. **Is This Role Not Quite What You're Looking For?** Join our Talent Community to stay connected with us and explore other opportunities at arenaflex. **How to Apply** If you're a passionate and innovative leader who is driven to shape the future of customer learning, apply now to become a Manager, Customer Education (Production & Innovation) at arenaflex. Apply for this job