Job Description
- *Job Summary:**
Join careerzynith, the world's leading home improvement retailer, as a Manager of Customer Experience Strategy and play a pivotal role in shaping the future of retail. As a key member of the Customer Experience Strategy team, you will lead strategic projects, drive business growth, and develop expertise in online retail. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.
- *About careerzynith:**
careerzynith is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.
- *Key Responsibilities:**
As a Manager of Customer Experience Strategy, you will be responsible for:
- **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.
- **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
- **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams, leading to business growth and customer satisfaction.
- *Direct Manager/Direct Reports:**
- This Position typically reports to the Sr. Manager or Director.
- This Position has 0 Direct Reports.
- *Travel Requirements:**
- Typically requires overnight travel 5% to 20% of the time.
- *Physical Requirements:**
- Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
- *Working Conditions:**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- *Minimum Qualifications:**
- Must be at least 18 years old.
- Must be legally permitted to work in the United States.
- *Preferred Qualifications:**
- Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
- MBA / Master's degree.
- Minimum of 4+ years of relevant work experience.
- Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
- Strong presentation skills and ability to communicate effectively with senior leadership.
- Strong interpersonal skills.
- Ability to lead and manage cross-functionally.
- High degree of drive and personal ownership.
- Comfort with framing and addressing ambiguous challenges.
- High degree of confidentiality and professionalism.
- *Minimum Education:**
- The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- *Preferred Education:**
- The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
- *Minimum Years of Work Experience:**
- 4
- *Preferred Years of Work Experience:**
- 4
- *Minimum Leadership Experience:**
- None
- *Preferred Leadership Experience:**
- None
- *Certifications:**
- None
- *Competencies:**
- Decision Quality
- Collaborates
- Drives Engagement
- Ensures Accountability
- Plans and Aligns
- Communicates Effectively
- Customer Focus
- *What We Offer:**
- Competitive salary and benefits package.
- Opportunity to work with a leading retailer in the industry.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Flexible remote work arrangement.
- *How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job