Job Description
Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional patient care? Do you have a knack for resolving complex billing issues and providing empathetic support to patients? If so, we invite you to join the dynamic team at blithequark as a Medical Billing - Email and Chat Representative. As a key member of our Call Center, you will play a vital role in providing top-notch customer service via email and live chat, ensuring that patients receive accurate and timely information about medical billing, insurance, and payment options. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to making a positive impact in the lives of our patients, and we are seeking like-minded individuals to join our mission. As a Medical Billing - Email and Chat Representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Responsibilities** As a Medical Billing - Email and Chat Representative, you will be responsible for: ### Email Support * Respond to patient emails regarding medical billing inquiries and concerns in a timely and professional manner. * Resolve billing issues promptly and accurately, providing clear and concise information to patients. * Provide accurate information on billing, insurance, and payment options, ensuring that patients understand their options and responsibilities. ### Live Chat Support * Engage with patients via live chat, addressing billing questions and concerns in a friendly and empathetic manner. * Utilize knowledge base and resources to provide accurate and up-to-date information to patients. * Troubleshoot billing issues and escalate complex concerns to ensure that patients receive the support they need. ### Customer Service * Provide empathetic and personalized support to patients, addressing their concerns and resolving issues promptly. * Educate patients on billing processes and insurance options, ensuring that they understand their responsibilities and options. * Collaborate with other team members to ensure that patients receive comprehensive and coordinated care. ### Data Entry and Record-Keeping * Accurately update patient records and billing information, ensuring that all data is up-to-date and accurate. * Document patient interactions and resolutions, providing a clear and concise record of all interactions. **Requirements** To be successful as a Medical Billing - Email and Chat Representative, you will need: * 1+ year of customer service experience in medical billing or healthcare. * Knowledge of medical billing processes and insurance regulations. * Excellent communication, problem-solving, and conflict resolution skills. * High school diploma or equivalent required; associate's or bachelor's degree preferred. **Preferred Qualifications** * Certified Medical Reimbursement Specialist (CMRS) or Certified Billing Specialist (CBS). * Experience with electronic health records (EHRs) and medical billing software. * Familiarity with HIPAA regulations. **What We Offer** As a Medical Billing - Email and Chat Representative at blithequark, you will enjoy: * Competitive salary ($35,000 - $50,000/year). * Comprehensive benefits package (medical, dental, vision). * 401(k) matching and paid time off. * Opportunities for professional growth and training. * Flexible remote work environment. **Technical Requirements** To perform your duties as a Medical Billing - Email and Chat Representative, you will need: * Reliable high-speed internet connection. * Quiet, dedicated workspace. * Computer and software meeting company standards. **Performance Metrics** Your performance as a Medical Billing - Email and Chat Representative will be measured by: * First Contact Resolution (FCR). * Customer Satisfaction (CSAT). * Email/Chat Response Time. * Quality Assurance scores. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of all races, ethnicities, disabilities, veteran status, and backgrounds. **Available Shifts and Compensation** Available shifts all days except Sundays and Saturdays. Compensation depends on your experience. **Apply Now** If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we invite you to apply for the Medical Billing - Email and Chat Representative position at blithequark. Please submit your application through our website or by clicking the link below. Apply Job! Apply for this job