Job Description
Unlock a fulfilling career in healthcare customer service with our forward-thinking organization, arenaflex! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through exceptional service and support. Our team is passionate about delivering high-quality care and making a positive impact in the healthcare industry. As a Medicare Population Health Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction. **Job Responsibilities** As a Medicare Population Health Customer Service Representative, you will be responsible for: * Conducting telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being. * Collaborating with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records. * Assisting customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed. **Key Performance Indicators** * Achieve high customer satisfaction ratings through exceptional service and support. * Meet or exceed performance metrics for health screenings, plan benefit education, and care coordination. * Develop and maintain strong relationships with internal teams and external partners. * Stay up-to-date on regulatory requirements and industry best practices. **Required Skills & Qualifications** To be successful in this role, you will need: * Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers. * Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail. * Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment. * Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management. **Education & Experience** * High school diploma required, with a preferred college degree in a related field. * At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management. **Preferred Qualifications** * Experience working in a hybrid work environment. * Certification in a related field, such as Certified Medical Assistant (CMA) or Certified Health Education Specialist (CHES). * Bilingual or multilingual skills. **Skills & Competencies** To succeed in this role, you will need: * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. * Strong analytical and problem-solving skills. **Career Growth Opportunities & Learning Benefits** As a Medicare Population Health Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in healthcare and customer service. * Work with a dynamic team that is passionate about delivering high-quality care. * Participate in ongoing training and professional development opportunities. * Take on new challenges and responsibilities as you grow in your career. **Work Environment & Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Medicare Population Health Customer Service Representative, you will enjoy: * A hybrid work environment that balances remote and in-office time. * A competitive salary and benefits package. * Opportunities for growth and professional development. * A dynamic and supportive team environment. **Compensation, Perks, & Benefits** As a Medicare Population Health Customer Service Representative, you will receive: * A competitive salary of $17/hour on W2. * Opportunities for overtime and bonuses. * A comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * A 401(k) retirement plan with company match. **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! 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