Job Description
At arenaflex, we're dedicated to revolutionizing the way we approach mental health and wellbeing. As a leading genetic testing and precision medicine company, we're committed to advancing health and wellbeing for all. We're seeking an experienced Mental Health Customer Service Representative III to join our team and play a critical role in providing exceptional support to our customers, including clinics, physicians, medical staff, and patients. **About arenaflex** arenaflex is a global leader in genetic testing and precision medicine, dedicated to discovering and offering genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties. For over 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology, and mental health. **Job Summary** As a Mental Health Customer Service Representative III, you'll be the face of arenaflex for our customers, handling complex inbound and outbound inquiries with empathy and expertise. You'll work closely with our technology, revenue cycle, field sales, and lab teams to ensure prompt handling of orders and billing processes. Your exceptional communication and interpersonal skills will be essential in providing support to our customers, while your problem-solving skills will help you navigate complex issues and identify patterns. **Responsibilities** * Coordinate testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. * Work with healthcare providers to complete the required documentation and sample submission. * Confirm insurance eligibility and benefit levels. * Communicate with patients to explain insurance coverage benefits and test information, including process and turnaround time. * Independently manage assigned work and meet production and quality metrics. * Be the hub across all departments, working with technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. * Participate in projects that extend beyond your day-to-day to think outside the box or explore new aspects of arenaflex or our customers' experience. * Act as a resource for staff regarding technical questions or issues in specific areas. * Take an active role in improving processes by using metric measurements, providing recommendations for new metrics or retirement of historical metrics. * Participate in the Quality Assurance plan. * Comply with applicable CLIA and HIPAA regulations. **Qualifications** * High school diploma or equivalent required with at least 3 years of relevant experience, or associate or bachelor's degree with at least 3 years of relevant experience. * At least 1 year as a PA II or equivalent. * Fluent in Spanish is preferred/encouraged. * Excellent interpersonal and communication skills. * Preference given to higher net typing speed applicants. * Excellent listening, transcribing, and self-review skills. * PC experience, including familiarity with Excel, Word, Internet, and e-mail. * Able to manage several tasks simultaneously, often under pressure. * Excellent organizational and task management skills and professional judgment. * Enjoys problem-solving and identifying patterns. * Hardworking individual who loves working on a team and supporting others. **Physical Requirements** * Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. * Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. * Use of equipment and tools necessary to perform essential job functions. **Work Environment and Company Culture** arenaflex is an inclusive work environment that welcomes all applicants. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We're committed to creating a culture of inclusion and belonging, where everyone feels valued and supported. Our team is passionate about making a difference in the lives of our customers, and we're looking for someone who shares our vision and values. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our team members enjoy a dynamic and supportive work environment, with opportunities for professional growth and development. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our team members. We offer a range of training programs and opportunities for professional growth, including mentorship, coaching, and leadership development. Our team members have access to a comprehensive learning platform, with resources and tools to help them stay up-to-date with the latest industry trends and best practices. **How to Apply** If you're a motivated and compassionate individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes all applicants. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. **Accommodations** If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [insert contact information]. We're committed to creating a fair and inclusive hiring process for all applicants. **Important Notice** arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with arenaflex will come from our employees, whose e-mail addresses end with "@arenaflex.com." Apply for this job