Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced On-Call Customer Experience Representative, you'll play a vital role in providing top-notch service to our retail banking customers in Western New York. If you're passionate about delivering world-class customer experiences and have a knack for resolving complex issues, we want to hear from you! **About arenaflex** arenaflex is a leading financial institution that has been serving the Western New York community for over a century. We're committed to building strong relationships with our customers, employees, and the communities we serve. Our mission is to provide innovative financial solutions, exceptional customer service, and a work environment that fosters growth, collaboration, and fun! **Responsibilities** As an Experienced On-Call Customer Experience Representative, you'll be responsible for managing inbound calls in a timely manner, providing accurate and complete information to customers, and promoting arenaflex's products and services. Your key responsibilities will include: * **Managing Inbound Calls**: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner. * **Retail Banking and Customer Service**: Provide exceptional customer service to retail banking customers, including answering questions, resolving issues, and promoting arenaflex's products and services. * **Knowledge of Company Procedures**: Maintain thorough knowledge of arenaflex's procedures, policies, and banking regulations to provide accurate and complete information to customers. * **Meet Personal/Team Targets**: Meet personal and team targets for call handling quotas and customer satisfaction. * **Promote arenaflex Products and Services**: Promote arenaflex's products and services to customers and prospects, and actively participate in the department's digital referral program. * **Work Rotating Shifts**: Work rotating shifts, weekends, and holidays as required, with a schedule subject to change based on the needs of the department and customer demand. **Qualifications** To be successful in this role, you'll need: * **Minimum of 1 Year Banking or Related Customer Service Experience**: A minimum of one year of experience in banking or a related customer service field. * **Proficient Reading, Writing, Grammar, and Mathematics Skills**: Proficient reading, writing, grammar, and mathematics skills, as well as proficient interpersonal relations and communication skills. * **Assertive with Influencing Ability**: Must be assertive with the ability to influence others, and have effective verbal and written communication skills. * **Analytical Ability**: High analytical ability to resolve complex issues and provide solutions. * **Microsoft Office Proficiency**: Proficient in Microsoft Word and Excel, with experience in care center software desirable. * **Self-Starter with Forward-Thinking Capabilities**: Must be a self-starter with forward-thinking capabilities, and demonstrate good organizational skills. **Benefits** As an arenaflex employee, you'll enjoy a comprehensive benefits package, including: * **Medical, Dental, and Vision Insurance**: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. * **401(k) Match and Profit Sharing**: A 401(k) match and profit-sharing program to help you save for retirement. * **Paid Time Off and Holidays**: Paid time off and 11 holidays to recharge and relax. * **Tuition Reimbursement**: Tuition reimbursement to help you pursue your education and career goals. * **Free Parking**: Free parking throughout the arenaflex campus. * **Employee Referrals**: Employee referral program to reward your referrals. **EEO Statement** arenaflex is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment, and a work environment free from discrimination (including unlawful harassment) based on: * **Race, Color, Religion, Sex, Sexual Orientation, Transgender Status, Gender Non-Conformity, Gender Identity, Gender Expression, National Origin, Age, Marital Status, Domestic Violence Victim Status, Disability, Predisposing Genetic Characteristics, Military or Veteran Status, or Status in any Group Protected by Federal, State, or Local Law** **Pay Range** The pay range for this position is $17.00 per hour. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex issues, we want to hear from you! Apply now to join the arenaflex team and start your career journey today! Apply for this job