Job Description
Job Summary: Are you a customer-focused individual with excellent communication skills, looking for a challenging and rewarding role in a dynamic environment? Do you thrive in a fast-paced, team-oriented setting, and are you comfortable working non-traditional hours? If so, we invite you to join arenaflex as an Overnight Customer Service Representative. In this role, you will play a critical intermediary role between potential clients and our financial institution, helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility.
About arenaflex: arenaflex is a leading financial institution dedicated to providing innovative solutions to individuals and businesses. Our mission is to empower people to achieve their financial goals by offering a range of products and services that cater to their unique needs. We are committed to delivering exceptional customer experiences, fostering a culture of excellence, and promoting a work environment that values diversity, inclusivity, and growth. Responsibilities and
Duties: As an Overnight Customer Service Representative at arenaflex, you will be responsible for: * Making outbound and receiving inbound calls to assist customers with loan applications, payment arrangements, and other inquiries * Consistently and accurately documenting all information pertaining to accounts, using basic business math to solve problems, and maintaining a professional demeanor when speaking to customers * Utilizing multiple software systems to examine loan applications, evaluate eligibility, and finalize loan details * Following up with customers to clarify important points, finalize loan details, and keep them informed of rules and obligations * Staying up-to-date on lending and other financial services, creating and renewing records, and identifying customer needs to explore all available options * Working in a fast-paced, team-oriented environment, adapting quickly to changing company needs, and meeting monthly individual goals as set by management * Multitasking by speaking with customers and typing notes simultaneously, while maintaining a calm and courteous demeanor under pressure Essential
Qualifications: * High school diploma or equivalent * Excellent customer service skills, with the ability to remain calm and courteous under pressure * Exceptional verbal and written communication skills, with the ability to listen actively and understand information and ideas presented verbally * Proficient with technology, especially computers, software applications, and phone systems * Ability to work in a fast-paced, team-oriented environment, and adapt quickly to changing company needs Preferred
Qualifications: * Minimum of 1-2 years of experience in customer service or a related field * Proficient use of MS: Word, Excel, PowerPoint, and Outlook * Proficient user of the Internet and cloud-based storage Technical Skills: * Proficient use of MS: Word, Excel, PowerPoint, and Outlook * Proficient user of the Internet and cloud-based storage * Familiarity with multiple software systems, including loan application and management systems Working Conditions / Physical Demands: * Must be able to sit for long periods of time, talking and listening constantly * Sitting for extended periods of time * Shift: 11:00 pm to 7:00 am (remote work after initial 1-week training period) * Fully remote after initial 1-week training period (training will be 8am-5pm M-F during 1st week)
Career Growth Opportunities and Learning
Benefits: At arenaflex, we believe in investing in our employees' growth and development.
As an Overnight Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, lending, and financial services * Participate in ongoing training and professional development programs * Collaborate with a diverse team of professionals to achieve common goals * Contribute to the success of our organization and make a meaningful impact on our customers' lives Work Environment and Company Culture: arenaflex is committed to creating a work environment that values diversity, inclusivity, and growth.
Our company culture is built on the principles of: * Respect: We treat each other with respect, empathy, and kindness * Integrity: We operate with honesty, transparency, and accountability * Excellence: We strive for excellence in everything we do * Collaboration: We work together as a team to achieve common goals * Innovation: We encourage creativity, innovation, and continuous improvement
Compensation, Perks, and
Benefits: arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth : If you are a motivated and customer-focused individual with excellent communication skills, we invite you to apply for the Overnight Customer Service Representative role at arenaflex.
Please apply including your resume and a cover letter, through our website. We look forward to hearing from you!
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