Job Description
Join arenaflex, a global leader in ground handling services, and take your career to new heights as a Part-Time Airline Ramp/Customer Service Agent. With over 22,200 professionals working across 170 locations in 22 countries, arenaflex offers a world of opportunities to develop your skills, learn new ones, and experience diverse cultures while delivering exceptional service. **About arenaflex** arenaflex is a full-service provider of aviation cargo, airline passenger, and ramp services. Our team of highly trained, skilled, and confident airport service professionals is supported by local training and development programs. We are passionate about exploring new opportunities and delivering world-class service to our customers worldwide. **Join our arenaflex Family** As a Part-Time Airline Ramp/Customer Service Agent, you will contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. You will be part of a team that strives to be an exceptional leader in the industry, with experts in cargo, passenger, ramp handling, and technical services working together to deliver exceptional results. **Job Summary** As a Part-Time Airline Ramp/Customer Service Agent, you will be responsible for maintaining a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods, including safety, apportioning and scheduling assigned work, observing and analyzing methods used and results achieved, bringing problems to the attention of management, and assisting management in the utilization of tools, equipment, and materials. You will also comply with arenaflex site security procedures for assigned warehouse and other operations, remain cognizant of arenaflex staff, security contractors, and visitors' activities, and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the arenaflex whistleblower program. **Responsibilities** * Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position. * Drive vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles, and equipment, as well as position vehicles up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow. * Engage in push-out of aircraft driving an 80,000 lb. vehicle or assist by providing a guide function to the driver using depth perception in congested areas or speaking to the cockpit during push-back procedure. * Transport cargo to and from aircraft driving a 3,000 lb. vehicle using depth perception to negotiate the vehicle with attached carts through congested areas. Read off-load sheets to determine the destination of cargo. * While performing aircraft push-out and/or towing functions, engage in proper specific ground-to-cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids. * Ability to successfully communicate with others. * Ability to work in a high-noise level environment. * Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids. * Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt. * Pull a water hose from a stationary cabinet and connect it to an aircraft. * Lift, connect overhead, and remove overhead a 40 lb. KVA electric cable to/from an aircraft. * De-ice an aircraft at heights of up to 20-80 ft. lifting and holding the nose, spray the exterior of wings and fuselage with glycol. **Agent Passenger Service Responsibilities** * Perform all aspects of passenger service, including making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges. * Provide passengers with general travel information; meet aircraft at the gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. * Check passenger tickets for validity and lift appropriate coupons, complete all necessary arrangements for accommodating passengers holding reservations, standbys, and their luggage. * Determine flight close-out time and prepare, complete, and check various flight forms for accuracy, invalidate tickets, and complete post-departure procedures. * Perform lost and found activities. **Minimum Requirements** * High School Diploma, GED, or Equivalent * Must be at least 18 years of age * Valid driver's license * This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues. **Preferred Skills** * Ability to read, write, fluently speak, and understand the English language. * Ability to speak and be understood in giving directions/information to passengers. * Hear and respond to customers. * Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. * Reports to work on a regular and timely basis. * Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary. **Physical Requirements/Working Conditions** * Must be able to lift up to 70 pounds (31.9kg). * Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise. * Twist, turn, stoop, bend, reach, and grip while checking baggage. * Ability to stand and walk throughout shift. * Must be willing to wear uniform and insignia as prescribed by the Company. * Personal appearance and grooming that will present a favorable corporate image. * Ability to judge distance. **Perks & Benefits** * Want your pay in advance? Access your pay when you need it through DailyPay app! * Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more! * Need quality medical care? Multiple options for both full and part-time employees! * Want arenaflex Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! * Looking to stay healthy and improve your life? Wellness Programs offered to all employees! * Want to invest in your future? 401k program offered with company match! * Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! **arenaflex is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.** Apply now to join our arenaflex family and take your career to new heights! Apply for this job