Job Description
At arenaflex, we're passionate about creating atmospheres where people and ideas can grow. As a part-time Customer Service Associate, you'll play a vital role in supporting our distribution customer service and quotation efforts in a fast-paced, detail-driven environment. If you're highly organized, communicative, and comfortable juggling a variety of tasks, we'd love to hear from you.
- *About arenaflex**
arenaflex is a leading lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between. Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.
- *The Role**
As a Customer Service Associate, you'll be responsible for:
- **Order Entry and Review**: Enter and review orders through manual data entry and/or system-generated uploads, ensuring accuracy and efficiency.
- **Accurate Quotes**: Provide accurate quotes for simple fixture, lamp, and ballast requests, meeting customer needs and expectations.
- **Communication**: Communicate lead times, tracking updates, and order details to sales reps, distributors, and manufacturers, maintaining strong relationships and delivering results.
- **Customer Service**: Deliver excellent customer service – digitally and by phone – by responding to inquiries and providing timely updates, ensuring customer interactions are responsive, accurate, and solution-focused.
- **Job Files and Quote Requests**: Maintain organized job files and monitor quote request activity, staying on top of tasks and deadlines.
- **Collaboration**: Collaborate with sales team members to ensure customer needs are met and expectations aligned, working together to achieve common goals.
- **Administrative Tasks**: Perform general administrative tasks as needed, adapting to changing priorities and responsibilities.
- *Who We're Looking For**
We're seeking a natural problem-solver with a sharp, business-minded approach to challenges. You'll be a team player who likes helping others, building strong relationships, and delivering results. You'll be detail-oriented and analytical, gathering and assessing information to uncover insights. Your communication skills will be strong – clear, concise, and adaptable across written and verbal forms. You'll be tech-savvy and resourceful, picking up new systems quickly and enjoying using tools to streamline work. And, you'll be calm under pressure, staying flexible when things shift.
- *Work Environment and Culture**
In this hybrid role, you can expect a combination of days spent working remotely from home and in the Baltimore office. We're a dynamic team that values collaboration, innovation, and continuous learning. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.
- *Requirements**
To be successful in this role, you'll need:
- **High School Diploma or Equivalent**: A high school diploma or equivalent is required.
- **Experience in Customer Service**: At least 2 years of experience in customer service, quotations, and/or administrative duties within the lighting industry is preferred.
- **Technical Skills**: Proficiency with Microsoft Office programs and enterprise resource planning (ERP) software is required.
- **Independent Work**: The ability to work independently, prioritize simultaneous assignments with accuracy and efficiency, and adapt to changing priorities and responsibilities.
- *Bonus Points**
Prior experience in the lighting industry (sales rep, manufacturer, or distributor) will be a bonus, but not required.
- *Compensation and Benefits**
This regular part-time position is classified as hourly, non-exempt. The anticipated initial base rate/salary range is $20-$24 per hour. Depending on an individual's job-relevant qualifications, the range may be exceeded. We offer a competitive compensation package, including:
- **Hourly Rate**: $20-$24 per hour
- **Benefits**: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- **Professional Development**: Opportunities for professional growth and development, including training, mentorship, and education assistance
- **Diversity and Inclusion**: A commitment to diversity, equity, and inclusion, creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being
- *How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer service and the lighting industry, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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