Job Description
- *About arenaflex** At arenaflex, we're revolutionizing the way people interact with healthcare. As the first health insurance company built around a full-stack technology platform and a focus on serving our members, we're creating a new standard for health insurance. Our mission is to make healthcare more accessible, affordable, and personalized for everyone. We're a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. **Job Summary** We're seeking an experienced Part-Time Customer Service Representative to join our Member and Provider Services team at arenaflex. As a Part-Time Customer Service Representative, you'll be responsible for handling daily activities involved in running a health insurance company, including customer interactions and back-office tasks following standard operating procedures. This is a volume-driven customer service and production-based role that requires strong communication, problem-solving, and analytical skills. **Work Location and Schedule** This is a remote role, and you must reside in Texas. The Part-Time shifts are as follows: * Monday & Tuesday: 7:00 AM – 6:00 PM (22 hours/week) * Monday & Tuesday: 8:00 AM – 7:00 PM (22 hours/week) * Monday & Wednesday: 9:30 AM – 3:30 PM (12 hours/week) * Monday, Wednesday & Thursday: 7:00 AM – 12:00 PM (15 hours/week) **Responsibilities** As a Part-Time Customer Service Representative at arenaflex, you'll be responsible for: * Developing a comprehensive understanding of the current processes, procedures, and tools associated with the arenaflex business model * Working with members, brokers, providers, and arenaflex vendors through multiple channels according to assignment needs * Managing an assigned caseload, maintaining service delivery, productivity, and quality expectations * Forming working relationships with all partners * Supporting the leadership team by identifying issues through established escalation pathways * Monitoring and tracking the health of all assigned work-in-progress issues * Escalating and resolving issues to ensure appropriate turnaround times * Participating in process improvement projects * Complying with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) * Compliance with all applicable laws and regulations * Other duties as assigned **Qualifications** To be successful in this role, you'll need: * 1+ years of experience in a high-volume or customer-focused setting * 1+ years of healthcare experience * High school diploma or GED **Bonus Points** If you have: * Strong quantitative or analytical skills focused on identifying or solving problems * Experience manipulating and entering accurate data * Advanced Google Suite or Microsoft Office capabilities **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace where everyone feels valued, respected, and empowered to grow. We offer: * Competitive pay and benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements * Opportunities for career growth and professional development * A dynamic and supportive work environment * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **How to Apply** If you're passionate about healthcare and customer service, and you're looking for a challenging and rewarding role, apply now to become a Part-Time Customer Service Representative at arenaflex. Apply for this job