Job Description
Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Part-Time Customer Success Representative, where you'll play a vital role in scaling our business to new heights. **About blithequark** blithequark is a forward-thinking organization that's revolutionizing the way businesses operate. Our team is comprised of innovative thinkers, passionate individuals, and dedicated professionals who share a common goal: to provide unparalleled customer experiences that drive growth and success. As a Customer Success Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer-centric business practices. **The Role** As an Experienced Part-Time Customer Success Representative, you'll be responsible for delivering exceptional customer experiences while driving business growth and efficiency. This role is a unique blend of Customer Success (proactive) and Customer Support (reactive), requiring a deep understanding of customer needs, data-driven decision making, and a passion for delivering results. You'll work closely with our Operations and Product departments, as well as BPO leads, to resolve issues related to our ordering platform and agent staffing. **Day-to-Day Responsibilities** * Monitor real-time metrics to maintain healthy call center production and proactively address signs of poor health * Promptly answer inbound support emails and respond to customer inquiries and service requests in a professional and courteous manner * Communicate with the blithequark Operations and Product departments, and BPO leads to resolve issues related to the ordering platform or agent staffing; escalate to blithequark Account Management and Leadership as needed * Support the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions * Help maintain blithequark's knowledge base for customers and assist in the creation of new SOPs * Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week * Contact Restaurant partner locations as needed to facilitate order recovery **What's in it for YOU** * Flexible, part-time hours with hourly pay * Generous stock option plan * Unlimited PTO * 100% remote work * Opportunity to "wear lots of hats" and accelerate your career * Ownership, responsibility, and empowerment in what you do * Incredible teammates and a caring workplace culture **What sets you up for success** * 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus. * Flexible/open availability. * Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency. * Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent. * Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required. **Why join blithequark?** At blithequark, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer flexible, part-time hours to ensure that you can maintain a healthy balance between your work and personal life. Our generous stock option plan and unlimited PTO policy demonstrate our commitment to your long-term growth and well-being. **How to apply** If you're a motivated, customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Part-Time Customer Success Representative role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and empowering for all employees. **Contact Us** If you have any questions or would like to learn more about the Experienced Part-Time Customer Success Representative role at blithequark, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job