Job Description
At arenaflex, we're revolutionizing the way people cook and enjoy home-cooked meals. Our innovative combination of hardware, software, and fresh food delivery makes it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time. We're looking for a highly skilled and passionate Customer Support Specialist to join our team and help our customers have a seamless and enjoyable experience with our company. **About arenaflex** arenaflex is a food-tech company that's changing the way people cook and enjoy home-cooked meals. We've raised over $100mm from top investors like Left Lane Capital, Origin Ventures, Y Combinator, and Comcast Ventures, and we've invested strongly in building a unique culture that fosters growth, personal development, and camaraderie. Our loyal and rapidly growing following is a testament to our commitment to providing a superior product experience and exceptional customer support. **Job Summary** As a Customer Support Specialist at arenaflex, you'll be the first line of contact for our customers, providing timely, accurate, and friendly support via email, chat, and phone. You'll work closely with our Customer Support Team to ensure that our customers have a seamless and enjoyable experience with our company, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home. You'll also provide vital insights to the rest of the team to help improve our products and services. **Key Responsibilities** * Monitor and respond to email inquiries in a timely and friendly manner * Answer questions and resolve issues in real-time via online chat * Answer calls and phone customers to provide live support when necessary * Provide Tech Support help when troubleshooting the oven or App * Educate customers around all aspects of our service and product * Use Zendesk and other CRM software to maintain records of customer interactions * Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help * Share perspective on trending topics to the business and engineering teams to help improve our product and services * Maintain high customer satisfaction and have fun while doing it! **Requirements** * Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience * Ability to constructively provide solutions via written communication that display empathy and active listening to customer issues * Passion for handling complex issues and finding new ways to solve problems * Ability to collaborate and bring ideas to a team setting while being productive independently in a remote setting * Love for the excitement and challenge of working for a startup * Availability to work extended business hours and weekend shifts * Ability to start on or around mid-November 2025 and work through the end of December 2025 * Bonus: experience with Zendesk, Slack, or similar support tools **Benefits** * Competitive hourly rate determined by market data, geography, and placement of internal employees * Potential to become full-time after the end of the year * Opportunity to work with a rapidly growing company in the food-tech industry * Collaborative and dynamic work environment * Flexible work schedule with the option to work remotely two or three days per week * Comprehensive training and support to help you succeed in your role **Company Culture** At arenaflex, we value: * Putting the team first: We prioritize the needs of the broader team ahead of our own needs. * Getting s#!t done (well): We celebrate people at all levels for delivering high-impact work that expands the bounds of what we're able to do. * Connecting the dots: We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively. * Being direct: We share our perspective openly and directly, even when it feels difficult to do so. * Embracing obstacles: We rise to meet challenges with a sense of urgency, resolve, and optimism. * Championing the customer: We consider and prioritize our customer in all of our decisions. **Diversity and Inclusion** At arenaflex, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! **How to Apply** If you're passionate about providing exceptional customer support and want to be part of a rapidly growing company in the food-tech industry, apply now! Apply for this job