Job Description
- *Join arenaflex, a fast-growing SaaS company, in its mission to revolutionize the way people manage their mileage logs. As a Part-time Customer Support Specialist, you will be the voice of our customers, helping them navigate our product and providing exceptional support across various time zones.** **About arenaflex** arenaflex is a dynamic and innovative company that has been helping over 1,500,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're committed to expanding our international team to serve customers and users globally. Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money. **The Role** We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will be responsible for providing exceptional support to our customers, helping them navigate our product, and collecting valuable insights to improve our services. **Some of Your Responsibilities:** * Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat. * Answering questions and advising potential customers through email and also video product demos. * Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders. * Replying to customer reviews across platforms. * Helping with internal shipping and logistics questions. **We Imagine That You:** * Are located in Western Australia – this is a must. * Are interested and able to work afternoons and evenings. * Have 12 – 24 months of proven work experience in customer support or community management. * Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus. * Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others! * Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out. * Are critical thinking and have problem-solving skills and high attention to detail. * Have team spirit – everybody helps each other at arenaflex. * Are self-motivated & self-managing with exceptional time management skills. **It Would Be Nice If You:** * Have experience in support software, onboarding customers, or collecting customer feedback. * Have an interest in accounting. * Have experience with mileage reimbursement. * Have experience with working 100% remote. * Have read and enjoyed “Zappos: Delivering Happiness”. **The Important Details:** * Minimum 21 hours per week. * It is expected that you can work 3 hours a day, 7 days a week. * $38.90 AUD/hour, invoiced monthly. * 100% Remote work. * Must be located in Australia. * 33 vacation days per year – yes, we are based in Europe. **In Addition, We Offer:** * You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career. * As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team. **How to Apply** If you’re interested, please send us an application by going to the link below. We’ll accept applications until [insert date]. You will hear back from us no later than [insert date]. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: [insert date]. **Why arenaflex?** * arenaflex is a dynamic and innovative company that is changing the way people manage their mileage logs. * We're committed to expanding our international team to serve customers and users globally. * Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money. * We offer a unique opportunity to work with a highly experienced team of entrepreneurs and tech people. * We're committed to providing exceptional support to our customers and helping them navigate our product. **What We Offer** * Competitive hourly rate of $38.90 AUD/hour, invoiced monthly. * 100% Remote work. * 33 vacation days per year. * Opportunities for career growth and development. * A dynamic and innovative work environment. * A chance to work with a highly experienced team of entrepreneurs and tech people. **What We're Looking For** * A friendly and passionate self-driven individual who is interested in working afternoons and evenings. * Someone with 12 – 24 months of proven work experience in customer support or community management. * Strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus. * A team player who is self-motivated & self-managing with exceptional time management skills. **How to Apply** If you're interested in joining our team as a Part-time Customer Support Specialist, please send us an application by going to the link below. We look forward to hearing from you! Apply for this job