Job Description
At arenaflex, we're a medium-sized regenerative family-friendly farm dedicated to bringing nutrient-dense food to our community while healing the earth and ensuring our animals are happy. Our work is meaningful, and we pride ourselves on being a hardworking, results-driven company. We strive to give 110% every day, focusing on making someone's day, upholding our ethos, and ensuring raw milk safety. **Join Our Dynamic Team** We're seeking a dedicated and organized Admin and Customer Service Representative to join our team on a part-time basis. This role will involve both administrative tasks and customer service responsibilities, with a focus on maintaining excellent communication with our customers and coordinating with our Amish team. As a key member of our team, you'll have the opportunity to contribute to our mission of regenerative farming and community building. **Key Responsibilities:** ### Administration & Data Entry * Perform data entry for dairy cow sheets and conduct weekly analysis to ensure accurate and up-to-date records. * Handle applications and submit necessary forms in a timely and efficient manner. * Maintain calendars and schedule appointments to ensure seamless communication and coordination. * Assist with human resources tasks, including handbook updates and paperwork, to ensure compliance and accuracy. * Organize and manage our Google Drive to ensure easy access and sharing of important documents. * Manage customer emails, calls, and texts to provide exceptional customer service and support. ### Customer Service * Answer calls, texts, and social media inquiries in a timely and professional manner. * Coordinate with our Amish team for seamless operations and to ensure customer satisfaction. * Schedule deliveries and manage customer communication regarding raw milk herdshares to ensure timely and efficient service. * Provide exceptional customer service and support to our customers, responding to their inquiries and concerns in a timely and professional manner. **Essential Qualifications:** * Strong organizational skills and attention to detail to ensure accurate and efficient data entry and record-keeping. * Excellent communication skills, both written and verbal, to effectively communicate with customers and team members. * Experience in administration and customer service to provide exceptional support and service. * Proficient in Google Drive and other office applications to ensure efficient and effective use of technology. * Ability to work independently and manage time effectively to meet deadlines and achieve goals. **Preferred Qualifications:** * Experience working in a farm or agricultural setting to understand the unique challenges and opportunities of our industry. * Familiarity with raw milk production and herdshare programs to provide expert support and service. * Strong problem-solving skills to effectively resolve customer concerns and issues. * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines. **Why Join arenaflex?** This is a unique opportunity to be part of a meaningful mission while working in a dynamic and supportive environment. If you are passionate about customer service and want to contribute to a company focused on sustainability and community, we would love to hear from you! As a member of our team, you'll have the opportunity to: * Contribute to a mission-driven organization that's making a positive impact on the environment and our community. * Work in a dynamic and supportive environment with a team of passionate and dedicated individuals. * Develop your skills and expertise in administration and customer service. * Enjoy a flexible and remote work arrangement with a competitive compensation package. **How to Apply:** If you're a motivated and organized individual with a passion for customer service and a commitment to sustainability, we encourage you to apply for this exciting opportunity. Please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. Including a video is a plus! We look forward to connecting with you and exploring how you can contribute to our mission. **Apply Now:** [Insert Upwork link or application instructions] **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job