Job Description
At arenaflex, we're passionate about empowering individuals to pursue their passions and interests through comprehensive and engaging educational content. As a pioneer in the lifelong-learning market, we're committed to delivering exceptional customer experiences that inspire and support our customers on their learning journeys. We're now seeking an experienced and customer-focused Part-Time
Remote Customer Care Representative to and help us achieve our mission. About arenaflex arenaflex is a leading media company that produces
The Great Courses: a series of university-level video and audio courses taught by the world's greatest professors.
Our courses cover a wide range of topics, from traditional liberal arts subjects to practical classes in photography, foreign languages, health and wellness, business skills, and more. With over 700 courses and 8,900 hours of content, we're dedicated to providing our customers with the highest quality educational experiences. Our Culture At arenaflex, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, learning, and collaboration. We're committed to diversity, equity, and inclusion, and we believe that our differences are what make us stronger.
We're proud to be an equal opportunity employer and welcome applications from diverse candidates. Job Responsibilities As a Part-Time
Remote Customer Care Representative, you'll play a critical role in delivering exceptional customer experiences and supporting our customers on their learning journeys. Your responsibilities will include: * Providing inbound phone-based customer service and resolving customer complaints and inquiries * Managing relationships with customers and generating additional sales through up-selling and cross-selling * Processing orders, handling returns, and performing various administrative tasks * Communicating with customers regarding all aspects of purchasing, owning, and returning our products * Simultaneously managing multiple computer applications and technology tools, including Windows (MS Office) programs like Outlook and Excel * Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our customers * Adapting to frequent changes in policy, product offerings, and Call Center operations Schedule Details * Must be available to work hours between 9:00 AM and 10:00 PM, Monday to Friday (float shift) * Work on one weekend day is required, with weekend hours between 9:00 AM and 5:00 PM (float shift) * Black Friday is a mandatory workday * Hours will vary between 8 and 40 per week, depending on call volume, with an average of 16-20 hours per week Requirements * Associates degree or higher * Two (2) years of in-bound, phone-based customer service and sales experience, strongly preferred * Tech-savvy, with the ability to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job * Experience working in Outlook and Excel * Excellent verbal and written communication skills to interact with customers and accurately record information * Proven customer service skills to provide top-notch, outstanding customer service to our customers * Ability to work independently as well as part of a larger and highly supportive team * Ability to sit at a computer and work on the phone for extended periods of time Requirements for
Remote Work * Secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support * Reliable high-speed internet ISP connections must consistently provide minimum upload/download speeds of 10 megabits per second * Schedule flexibility to work the required hours Training * We provide an in-depth, fully paid 2.5-week training program to all selected candidates, with a schedule of 10:00 AM to 7:00 PM, Monday to Friday
Career Growth Opportunities At arenaflex, we're committed to supporting the growth and development of our employees.
As a Part-Time
Remote Customer Care Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, sales, and technology * Work with a diverse team of experienced professionals who are passionate about education and customer experience * Contribute to the success of our company and make a meaningful impact on our customers' lives * Pursue opportunities for advancement and career growth within our organization Work Environment and Company Culture * arenaflex is a remote-friendly company that values flexibility and work-life balance * Our company culture is built on a foundation of respect, empathy, and open communication * We're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration
Compensation, Perks, and Benefits * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive training program * Flexible scheduling and remote work options * Access to a wide range of educational resources and courses * Discounts on arenaflex products and services If you're a motivated and customer-focused individual who is passionate about education and customer experience, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, through our website. ! Equal Employment Opportunity Statement arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.