Job Description
Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Part-Time Remote Customer Service Representative – Sales to join our team and help us redefine customer service.
- *About careerzynith**
careerzynith is a global leader in communications and technology, and we're proud to be pioneers in making connections that change the world. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we're committed to helping families, communities, and businesses thrive every day.
- *Job Overview**
As a Part-Time Remote Customer Service Representative – Sales, you'll be the voice of careerzynith, providing exceptional service to our customers and helping them stay connected to what matters most. You'll work in a hybrid environment, reporting to our Grayson, KY location 3-4 days a week and working remotely from home 1-2 days a week. If selected, you must be able to report to this location.
- *Responsibilities**
- Provide solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty
- Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries and maintain customer records
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks
- *What You Can Look Forward To**
- Paid training and additional resources to support success in your new role
- Competitive hourly rate of $16.00 - $18.30, plus up to $12,000 in commissions yearly if all sales goals are met
- Amazing perks and benefits, including: + Medical/Dental/Vision coverage+ 401(k) plan+ Tuition reimbursement program+ Paid Time Off and Holidays+ Paid Parental Leave+ Disability Benefits (short term and long term)+ Life and Accidental Death Insurance+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal+ Employee Assistance Programs (EAP)+ Extensive employee wellness programs+ Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith phone
- *Requirements**
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Occasional overtime may be required
- WFH Requirements: + Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)+ AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- *Career Growth Opportunities**
- Career possibilities are limitless with careerzynith
- You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you!
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we want to hear from you! Apply today and join our team as a Part-Time Remote Customer Service Representative – Sales at careerzynith.
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- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
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