Experienced Personal Lines Insurance Customer Service Account Manager – Oxford, MI at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you a customer-focused individual with a passion for helping others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a reputable insurance agency in Oxford, MI, is seeking an exceptional Personal Lines Insurance Customer Service Account Manager to join our team.

As a Personal Lines Insurance Customer Service Account Manager at arenaflex, you will be the face of our agency, providing exceptional customer service to our clients while managing their insurance accounts. You will be responsible for processing phone calls, eFax, text, and email requests, maintaining daily records and notes, and processing new business applications. Your attention to detail, strong communication skills, and ability to multi-task will make you an invaluable asset to our team.

*About arenaflex**

arenaflex is a leading insurance agency in Oxford, MI, dedicated to providing outstanding insurance products and customer service to our clients. We pride ourselves on our comprehensive benefit packages, designed to attract and retain top talent. Our agency offers a dynamic work environment, opportunities for career growth, and a commitment to excellence.

*Key Responsibilities**

As a Personal Lines Insurance Customer Service Account Manager at arenaflex, your key responsibilities will include:

Promptly responding to customer requests, processing phone calls, eFax, text, and email requests for assigned accounts
Maintaining daily records and notes in the agency management system AMS360 to ensure complete files on all accounts
Processing new business applications for home, auto, life, and umbrella insurance
Assessing customer risks before placing business by utilizing tools such as Google Earth, local assessment resources, and real estate websites
Quoting new business applications using rating systems like ACS or Vertafore PL Rater, and completing agency new business quote sheets
Tracking and updating new business in Excel sheets
Processing daily download reports and reviewing endorsements and renewals, ensuring all policies and endorsements are accurate upon receiving them from the carrier
Addressing billing inquiries and assisting customers with payment processing
Retrieving carrier renewal reports from websites
Remarketing renewals as necessary
Cross-selling to current accounts
Working on winning back lost business
Providing backup support to the Personal Lines department or receptionist with claims, daily endorsement requests, and cancellations
Processing mortgage changes as required
Submitting claim reports to carriers on the same day they are received
Processing cancellation requests according to agency operating procedures
Special projects from Carriers, PIP verification, undisclosed drivers, etc.

*Minimum Qualifications**

To be successful in this role, you will need:

A minimum of four years of experience in an independent insurance agency
Strong computer skills, including proficiency in Windows XP, Microsoft Word, email, Microsoft 365, Microsoft Teams, Digital file management, and working in a cloud environment
Ability to multi-task and effectively follow through and follow up on tasks
Excellent customer service skills
Ability to work well with others as part of a team and maintain a positive attitude
Knowledge of agency systems such as Verafore-AMS360 management systems, ACS Rating, and PL Rater is preferred
Familiarity with companies such as Citizens, Auto-Owners, American Modern, Frankenmuth, Fremont, Progressive, Pioneer, Hagerty, Hastings, and Safeco is a plus, but not required
A current property and casualty license is required
A current life and health license is optional

*Flexible Work from Home Options**

We offer flexible work from home options, allowing you to balance your work and personal life. After the first 90 days of employment, you will have the opportunity to work from home two days per week.

*Competitive Compensation and Benefits**

arenaflex offers a competitive salary range of $35,000 - $55,000 per year, depending on experience. Our comprehensive benefit package includes:

Comprehensive Health Insurance (BCBS)
Life Insurance Coverage
Dental and Vision Insurance
Generous Paid Holidays
Attractive Bonus Opportunities
Paid Time Off: 20 days (4 weeks) annually
Weekends and Holidays Off
Intensive Hands-on Training
Team New Business Bonuses
Robust Retirement Benefits: Simple IRA with 3% Employer Matching
Short-Term and Long-Term Disability Insurance

*Join Our Team**

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.